Call Center Operator: Livingston Research Zambia

Livingston Research — a young, dynamic company with a focus on western educational markets is looking for awesome customer support representatives!

We are planning to disrupt the academic consulting industry and are currently looking for highly motivated people to help us do that.

Call Center Operator

Qualifications

• Excellent communication skills
• Fluent written and spoken English.
• Ability to work night shifts
• Experience working with native English speakers is a plus

Responsibilities

• Interaction with new clients, advising on the order procedures, assistance with the web site interface
• Providing support for existing clients: resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; following on the process of the order.
• NO cold calling

Qualifications

• Excellent communication skills
• Fluent written and spoken English.
• Ability to work night shifts
• Experience working with native English speakers is a plus

Responsibilities

• Interaction with new clients, advising on the order procedures, assistance with the web site interface
• Providing support for existing clients: resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; following on the process of the order.
• NO cold calling