Customer Care Representative Job: Rent‐to‐Own (RTO)


Rent‐to‐Own (RTO) is a social enterprise working to increase the prosperity of entrepreneurs in rural Zambia by providing productive assets. The company has an exciting new model to offer business equipment on payment terms that are tailored to rural entrepreneurs and farmers. Rent to Own is an international company, with partners and staff from Zambia, Canada, the Netherlands and the USA. Founded in 2010, the company has worked with over 1,500 customers and is in the middle of a period of rapid growth, doubling our sales year on year.

Responsibilities

  • To initiate outgoing calls in accordance with procedure, assist with outbound calling campaigns and encourage customer feedback in order to improve services
  • To accurately collect and record customer information, and where necessary, complete timely referrals, using agreed means of information transmission
  • To provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and a professional approach at all times
  • To receive and process ‘follow up’ information about previous requests and reports and to update systems as appropriate
  • To use contact Centre software applications and other electronic information systems appropriately and in accordance with procedure
  • To liaise with other staff, partner organizations and external service providers
  • To be able to quickly identify situations requiring specialist information and direct customers appropriately
  • To provide general administrative support such as mailing, photocopying, information storage and printing
  • To maintain an awareness of all relevant service developments and participate in all aspects of training, proactively seeking opportunities for learning and self – development so as to improve effectiveness and efficiency of service delivery
  • Liaise with field staff to ensure consistent messaging to clients

Qualifications

  • Excel, Word and Outlook
  • Customer service
  • Numerical skills
  • Quick learner
  • Ability to manage on your own and suggest improvements
  • Knowledge of Agri – Business will be an added advantage

How to apply
Send your cover Letter and Curriculum Vitae to:

For more information

TO APPLY FOR THIS JOB EMAIL
[email protected]
Rent to Own Zambia (Lusaka)

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