Jobs in Zambia and Zimbabwe

Employment Opportunities At MTN Zambia

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Launched in 1994, the MTN Group is a multinational telecommunications group, operating in 22 countries in Africa, Asia and the Middle East. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code: “MTN.” As of 30 September 2012,

As of 30 September 2012, MTN recorded 189.3 million subscribers across its operations in Afghanistan, Benin, Botswana, Cameroon, Cote d’Ivoire, Cyprus, Ghana, Guinea Bissau, Guinea Republic, Iran, Liberia, Nigeria, Republic of Congo (Congo Brazzaville), Rwanda, South Africa, Sudan, South Sudan, Swaziland, Syria, Uganda, Yemen and Zambia.

Job Title: Service Centre Controller (Chipata, Chingola, Solwezi & Choma)
Responsibilities
  • Manages stock, reconciliation and cash at the Service Centre.
  • Drive sales targets and customer centric in the Service Centres
  • Directs, motivates and inspires team to deliver in excess of expectation in a highly pressured environment
  • Monitors and ensure compliance with business processes, MTN policies and procedures.
  • Drives regional initiatives and ensure brand compliance.
Candidates Requirements
  • Degree or Diploma in Business Administration or Marketing
  • Accounting qualification as added advantage
  • 1 years experience in retail management.
  • Customer Service and Sales/Marketing experience
  • Appreciation of the telecommunications industry
  • Able to driving customer centricity in the Service Centre and Region .
Job Title: Applications Manager
Responsibilities
  • Provide leadership, direction and overall management for the Applications support team and a portfolio of services and projects.
  • Ensure that all applications meet business requirements,  goals and roadmap; fulfil end user requirements and identify and resolve system issues.
  • Continuously review, improve and integrate processes in order to improve efficiencies while keeping complexity to a minimum;
  • Develop and maintain strong relationships with key stakeholders to identify how applications can best enable business
  • Ensure compliance of internal SLA between the Application team and business departments
  • Manage Vendors, ensuring adherence to SLA, service availability and uptime, ultimately delivering  good customer experience
  • Working closely with the IS Security team to ensure complete security and audit compliance across all applications.
  • Ensure the timely execution of projects as per CAPEX budget alongside CPG governance team
  • Provide support and assist in coordinating Demand management related activities
  • Assist with managing activities as assigned by Head Of IT Department
Candidates Requirements
  • Degree in Computer Science, Electrical or telecommunications engineering, or relevant university degree.
  • Post graduate diploma in project management or recognized certification in project management.
  • 3 years’ experience in Telecommunications industry handling various applications
  • Project management experience with exposure both network/IT
  • Computer literacy with emphasis on project management packages MS project or enterprise system.
  • Able to travel within Zambia, ability to work long hours and under pressure.
  • Good interpersonal and communication skills.
How to Apply
Contact HR jobs:  [email protected]
Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document.
Hand delivered or posted applications will not be accepted.
Closing Date: 16/03/2016
* Note that only shortlisted candidates will be contacted.