First National Bank Zambia Ltd (FNB) New Recruitment


JOB DEADLINE: 1 March—7 March

FirstRand Group History FNB can trace its origins back to the Eastern Province Bank, which was formed in Grahamstown, South Africa in 1838. By 1874, the bank had four 4 branches – Grahamstown, Middelburg, Cradock and Queenstown. Due to a recession, the bank was bought out in 1874 by the Oriental Bank Corporation (OBC). However, as a result of financial difficulties being experienced in India, the OBC decided to withdraw from South Africa. The Bank of Africa was subsequently formed in 1879 to take over OBC’s business in South Africa. The First National Bank Zambia Ltd (FNB) is looking for a Service Advisor D – IRC123764

Job Title: Service Advisor

Responsibilities

  • Physical appearance of branch image (inside and outside)
  • Assessing customer needs and facilitate the resolution thereof
  • Implementation and maintenance of Branch Service Plan, Standards and Service Targets
  • Adherence to service standards
  • Complaints management and service recovery
  • Campaign management
  • Marketing material stock control
  • Achieve competence against all key results areas required and others
  • Advise clients on products and services and generate sales
  • Leads generation
  • Assessing customer needs and facilitate the resolution thereof
  • Implementation and maintenance of Branch Service Plan, Standards and Service Targets
  • Complaints management and service recovery
  • Channel migration
  • Coach frontline staff to provide the appropriate experience to customers
  • Dynamic Queue management
  • Marketing material stock control
  • Adherence to service standards and FNB Golden Rules Preference will be given to candidates

Qualifications

  • Diploma/Degree in relevant field
  • Matriculation or relevant tertiary qualification
  • One to five Years related experience

How to apply
Send your details

For more information

CALL
+260 211 366900
TO APPLY FOR THIS JOB EMAIL
[email protected]
First National Bank Zambia Ltd (FNB) (Acacia Office Park, Lusaka)

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