Fresh Jobs at Zambia National Commercial Bank Plc
Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Food and Agriculture Banking Department under the Corporate Agric Section at Head Office:
RELATIONSHIP MANAGER – (X1)
JOB PURPOSE
Responsible for building and maintaining customer relationships, maximizing business levels, service and profit performance in the Corporate Agric section whilst maintaining the portfolio within acceptable risk levels. The role holder is also responsible for supporting the Head Corporate Agri in the implementation of the Corporate Agric strategy and customer service and risk mitigation strategies.
Under the supervision of the Head Corporate Agric, the following are among the Job Key Responsibilities:-
Develop and Maintain a healthy client and deal pipeline and achieve expected pipeline conversion rates
Participate actively in business development meetings by updating business on new developments regarding challenges, and opportunities existing in our business.
Generate proposals to increase the value of the Corporate Agric portfolio through the identification of new products, potential alliances and leveraging off Bank product and service capabilities
Maintain and grow customer relationships and identify opportunities in those relationships and to work on those opportunities to their successful conclusion
Identify business requirements in respect of the product and solution requirements needed to satisfy Corporate Agric holder customer needs and requirements
Perform regular customer visits and keep abreast with developments in various markets and industries that Corporate Agric customers operate in
Market the Bank’s products which include short term loans, cash advance, offshore facilities, guarantees, trade finance services etc.
Cross sell the Bank’s products to Corporate Agric clients in liaison with other business units
Maintain the portfolio of customers within acceptable risk parameters.
Adherence to risk and compliance requirements
· To maintain a healthy constant touch with clients and ensure their mandates to the Bank are actioned on time so as to build client loyalty and first to mind banker of choice status
Receive, respond to and resolve customer complaints
Achieve desired returns on capital and growth targets with regard to the Corporate Agric within assigned portfolio
Monitor portfolio performance to ensure liability and income target achievement.
Provide input into the Corporate Agric budget and ensure effective management, cost reduction, and increased profitability
Maintain expenses within budgetary control
Ensure conversion of client/deal pipelines in line with targets
Perform up to date financial analysis on customer businesses and do regular assessments of business and management risk on customers.
Adhere to the Bank’s Credit Policy Framework on all customer accounts.
Achieve better than required impairment levels
INTERNAL/EXTERNAL CONTACT
External: Corporate Agric clients
Internal: All Divisions
QUALIFICATIONS AND EXPERIENCE
Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
University Degree in relevant field
Diploma in Banking and Finance will be an added advantage
At least Two to three (2-3) years banking experience
Relationship management
Stakeholder management
Credit origination skills
Sales skills
Demonstrated complaint handling and resolution skills
JOB CORE COMPETENCIES
Verbal and written communication
Delighting customers
Networking/Liaison
Persuading and Selling
Drive for results
Analytical thinking
Team work
APPLICATION PROCEDURE
All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to [email protected] no later than Wednesday, 21st June 2017.
Kindly note that you do not need to send us copies of your qualification certificates at this point.
ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).