Ipsos is a world-leading research company operating in more than 80 countries. It has revenues in excess of ₤1Bn and employs 16,000 staff worldwide. Ipsos provides research services and strategic insight to the world’s largest corporations and many public sector organizations. Ipsos Connect specialises in measuring and amplifying how media, brands and people connect through compelling content, great communication and relevant media planning so that clients can build great campaigns, that impact brand success both through sales and boosting brand relationships, and great content to attract audiences and deliver economic value for media owners and advertisers alike. Our solutions put people at the heart of strategy for media and advertisers. As a global leader in audience measurement, Ipsos provides critical information for advertisers needing to target their messages, to media owners pricing their advertising inventory and to the agencies that plan and buy media on behalf of advertisers. In the digital age making connections quickly is what is needed in the fast-moving and rapidly converging worlds of media, content, telecoms and technology. A deep understanding of target audiences and their media consumption is critical to making informed media decisions.
Responsibilities
- Prospect and identify potential new customers, close in and negotiate on new accounts, ensuring that existing clients renew their contracts with Ipsos services, identifying and translating clients desires into functional needs for the future development and evaluating them against known needs and opportunities
- Organizing services to respond to clients, monitor clients feedback, interpret and applying company policies and industry practices and ensuring follow-up, regularly review customer satisfaction levels including the use of customer satisfaction surveys
- Ensure that all parties in media monitoring are working in cognizance with set actions, standards and timeliness, providing leadership in media monitoring division, motivating and building the morale of groups to optimize performance
- Ensure that there is adequate management of debts and collections are within stipulated credit days, determine bad debts portfolio and provide proposal on how to handle bad debts
- Enable Ipsos Zambia to maintain the cutting edge in terms of personnel, knowledge and insights. This involves an influence on the strategic direction and operating plan of the business through reporting on emerging opportunities and threats, and providing a consistent and integrated view of clients through the interpretation of market and customer data
- Developing & strengthening relationships with current and potential clients
- Ensuring the team’s focus is in alignment with Ipsos Global & Ipsos Pan Africa strategic focus
- People management in the Media team in terms of recruiting, training, retention and promotion, allocating and monitoring work
Qualifications
- Bachelor’s degree
- Six years’ experience in Media or Advertising Industries with at least 3 years in a Management role
- Strong Communicator and team player
- Proven ability to effectively communicate media research insights to all levels of the business in a practical, user friendly and meaningful way
- Ability to turn data into actionable intelligence or insights
- Exceptional Client Relationship Management skills
- Sound knowledge of interpreting & analyzing information
- Proficiency in MS Excel, MS PowerPoint and MS Word
- Able to work in a multi-cultural environment
- Ability to work and deliver under pressure
- Good report writing skills
- Strong management and supervisory skills
- Interpersonal and good organizational skills
- Time, costing and project management skills
- Self-driven, results oriented, shows exceptional initiative and is focused on quality and profit
How to apply
Submit your application and CV detailing your experience for the post and include daytime telephone contacts to the undersigned: