National Pension Scheme Authority (NAPSA) Currently Receiving CV’s For Job

The National Pension Scheme Authority (NAPSA) wishes to recruit for various positions to be based at various NAPSA Offices. Interested applicants who meet the required competences are encouraged to apply. The successful candidates will be expected to have demonstrable competencies relevant to the respective jobs and will be offered competitive remuneration packages.

Job Title: Senior Manager – Customer Services (1)

Responsibilities

• The Senior Manager – Customer Service develops and coordinates the
  implementation of the customer service strategy in order to ensure the
  operations of the section supports the implementation of the overall NAPSA
  Strategy
• The position develops the section policies and procedures and coordinates the development of the section budget in order to ensure allocation of sufficient resources to the directorate. Additionally, the position coordinates the operations of the department to ensure the section work plan
  is implemented along set timelines and quality standards
• Develop and coordinate the implementation of the customer service
  strategy to support the implementation of the directorate strategy in the
  administration of member funds through contribution and benefits
  management
• Develop and monitor the implementation of policies and procedures on
  customer service to provide guidelines that support the delivery of high
  quality service that is compliant with the NAPSA Act
• Develop the section budget to ensure the allocation of sufficient
  resources critical for the implementation of the section strategy
• Review customer service department performance at individual and team
  level to ensure set targets are met and facilitate the achievement of the
  customer service goal
• Conduct organizational and process reviews to determine the most cost effective
  methods of delivering outstanding customer support to ensure
  set goals and objectives are achieved
• Coordinate research in the section to ensure the availability of information
  critical for decision making in the development of strategies, policies and
  procedures that enhance delivery in the administration of member funds
• Present to management the performance of the section in order to point
  out the gaps in performance, for management to recommend solutions to
  the gaps identified
• In liaison with the Corporate Affairs Department, initiate and coordinate
  marketing activities in order to create awareness of the NAPSA products
  and services in order to support the NAPSA investment strategies
• Develop and monitor the implementation of mechanisms that support fast
  and quality responses to customer issues and complaints in order to
  enhance customer satisfaction levels in line with the NAPSA customer
  service policy and charter

 

Job Title: Manager – Investments Strategy (1)

Responsibilities

• Manager Investments Strategy’s responsibility is to provide middle
• office functionality with regards to strategy implementation and research
• The position heads the dedicated research and portfolio team on new asset classes for investments, including key asset allocation implications, and provides NAPSA portfolio
  management services such as financial and actuarial modelling
  for optimal investment of funds to assist achieve the investment
  strategy
• Develop the section work plan to ensure the implementation of
  the investment strategy meets the set timelines and quality
  standards
• Develop the section budget to ensure the section receives
  sufficient resources critical for quality implementation of the
  section strategy
• Coordinate the implementation of the section work plan to
  ensure quality standards and timelines are achieved by the
  investment analysts
• Monitors NAPSA’s key strategic initiatives from the
  commencement stage through to the implementation phase to
  make sure that they are in line with authority’s strategic plan
• Carry out asset liability management to ensure actuarial
  soundness of the fund
• Mobilise and train section members in the investment strategy
  implementation process for quality implementation of the
  investment strategies

Qualifications

• Five “O” Levels with credit and above inclusive of Mathematics and English
• Degree in Economics or Accounting or equivalent or ACCA or CIMA or
  equivalent or business related fields
• Not less than seve years of experience in Accounting, Finance, Banking, Investment or Fund Management or relevant business field at a senior management level in an organisation of similar size

Qualifications For Both Positions

• Five “O” Levels with credit and above inclusive of Mathematics and
  English
• Degree in Business Administration, Marketing or equivalent
• Not less than seven years of senior management experience in pension or insurance management in an organisation of similar size

How to apply
Your application letter should be accompanied by CV and copies of
relevant certificates and should also specify your contact address and
telephone numbers, and should be addressed to:
The Director Human Resources and Administration,
National Pension Scheme Authority,
Levy Business Park,
Church Road,
PO Box 51275,
Lusaka.