Workforce Banking Specialists Job: Zambia National Commercial Bank (ZANACO)


Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suit ably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial
Division under the Retail Banking Department at Head Office.

Responsibilities

  • Supports the Workforce Senior Banking Specialist in the delivery of our staff banking proposition and driving products sales through the proposition anchoring on salary domiciliation
  • This will be largely driven through opportunities in our internal
    ecosystem but will also extend externally
  • Under the supervision of the Workforce Banking Senior Specialist, the
    following are among the Job Key
  • Implement the retail staff banking proposition
  • Establish an operating rhythm with our corporate banking team to drive staff banking penetration to our corporate clients
  • Implement the marketing strategy which supports Zanaco’s staff banking
    proposal
  • Own 3rd party partnerships that drive our product dominance
  • Drive product utilization across all client segments through staff banking
  • Actively manage staff banking partners to ensure optimization of returns
  • Adhere to staff banking performance standards
  • Deliver retail product sales targets through staff banking
  • Accountable for all staff banking financial KPIs
  • Work with stakeholders to ensure staff banking proposition fulfills customer
    service expectations
  • Ensure adherence to customer complaints resolution and escalation
  • Use voice of frontline to address pain points

Qualifications

  • Five Credits Grade 12 Certificate including Mathematics
    and English
  • University Degree in relevant subject
  • Diploma in Banking or Finance will be an added advantage
  • At least three years banking management experience
  • Understanding of Retail Banking products and account opening, KYC
    Requirements
  • Understanding of relevant legislation, KYC, Anti Money laundering, Banking code
  • Understanding of people policies and processes
  • Demonstrated complaint handling and skills certifications
  • Verbal and written communication
  • Delighting customers
  • Networking or Liaison
  • Persuading and selling
  • Drive for results
  • Analytical thinking
  • Team work
  • Customer service orientation
  • Analysis
  • Monitoring
  • Problem solving
  • Presentation and facilitation

How to apply
All applications must have an application/cover letter and detailed Curriculum Vitae indicating the position being applied for in the subject line and should be sent by email to:
The Chief Human Resource & Training Officer,
Human Resources And Training Division 3,
Zamabia National Commercial Bank Plc,
Head Office,
PO Box 33611,
Lusaka.

For more information

TO APPLY FOR THIS JOB EMAIL
Zambia National Commercial Bank (ZANACO) (Nyimba)