• Company: AAH-I
• Location: Lusaka, Lusaka Province, Zambia
• State: Lusaka
• Job type: Full-Time
• Job Category: Administrative/Secretarial Jobs in Zambia

Action Africa Help International (AAH-I) is regional African – led non- governmental organization that supports livelihood – challenged communities in East and Southern Africa to sustainably improve their well – being and standard of living. With Country Programs in South Sudan, Uganda, Zambia, Somalia and Kenya, AAH-I has over 20 years ‘experience working with communities in conflict and post-conflict situations.

JOB TITLE: TRANSIT CENTRE MANAGER

RESPONSIBILITIES

Transit Centre Manager will perform duties related to the organizations movement activities.

Key Duties and Responsibilities:

• The daily running of the Transit Centre in coordination with the Resource Management Unit to ensure the smooth running of the Transit Centre, including maintaining a staff schedule to ensure all (night/weekend) shifts are covered;
• Oversee the activities of the Transit Centre and ensure safety and security of Refugees while in transit and control unauthorized access;
• Manage refugee resettlement processing by working closely with refugee resettlement partners in conjunction with refugee resettlement activities
• Draft and maintain relevant Standard Operating Procedures (SOPs)for the Transit Center in conjunction with the Operations Officer;
• Ensure effective database tracking of all refugee/Asylum seekers movements to/from resettlements camps with periodic reporting to Operations Officer as required along with timely distribution of departure reports and arrival confirmations for all movements;
• Actively monitor security protocol for Makeni Transit Centre activities in close coordination with Magnum Security Focal to ensure compliance with UNHCR and COR security guidelines including access procedures, control of assets, and the safety of employees and refugees;
• Planning of transit cases from refugee settlements and with the Sub-Offices on the refugee movements to and from the Transit Centre.
• Make sure cleanliness and food quality are of the highest standard;
• Manage the central stores for the new Transit Centre and supervise the distribution.
• Perform any other duties as may be assigned

 

Qualifications, Skills, and Experience:

• Centre manager must hold a University Degree in Social Science or alternatively a combination of relevant training and practical experience.
• A minimum of four years of relevant experience working with refugees
• Computer literacy skills i.e. detailed knowledge and understanding of data processing equipment and software.
• Working knowledge of Microsoft Office applications such as Word and Excel.
• Excellent writing, communication and negotiation skills.
• Commitment, efficiency, flexibility, drives for results.
• Proven ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds in order to achieve desired goals.
• Languages: Proficiency in both spoken and written English is mandatory. Fluency in Swahili and
• French is an added advantage.

Personal Competencies:

Behavioural Competencies:

1. Accountability

• Accepts and gives constructive criticism
• Follows all relevant procedures, processes, and policies
• Meets deadline, cost, and quality requirements for outputs
• Monitors own work to correct errors
• Takes responsibility for meeting commitments and for any shortcomings

2. Client Orientation:

• Identifies the immediate and peripheral clients of own work
• Establishes and maintains effective working relationships with clients
• Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries
• Keeps clients informed of developments and setbacks

3. Continuous Learning:

• Contributes to colleagues’ learning
• Demonstrates interest in improving relevant skills
• Demonstrates interest in acquiring skills relevant to other functional areas
• Stays abreast with developments in own professional area

4. Communication:

• Actively shares relevant information
• Clearly communicates, and listens to feedback on, changing priorities and procedures
• Writes clearly and effectively, adjusting wording to the intended audience
• Listens effectively and communicates clearly, adapting delivery to the audience

5. Creativity and Initiative:

• Actively seeks new ways of improving programmes or services
• Expands responsibilities while maintaining existing ones
• Persuades others to consider new ideas
• Proactively develops new ways to resolve problems

6. Leadership and Negotiation:

• Convinces others to share resources
• Actively identifies opportunities for and promotes organizational change
• Presents goals as shared interests
• Articulates vision to motivate colleagues and follows through with commitments

7. Performance Management:

• Provides constructive feedback to colleagues
• Identifies ways for their staff to develop their abilities and careers
• Provides fair, accurate, timely, and constructive staff evaluations
• Uses staff evaluations appropriately in recruitment and other relevant HR procedures
• Holds directly reporting managers accountable for providing fair, accurate, timely, and constructive staff evaluations

8. Planning and Organizing

• Sets clear and achievable goals consistent with agreed priorities for self and others
• Identifies priority activities and assignments for self and others
• Organizes and documents work to allow for planned and unplanned handovers
• Identifies risks and makes contingency plans
• Adjusts priorities and plans to achieve goals
• Allocates appropriate times and resources for own work and that of team members

9. Professionalism

• Masters subject matter related to responsibilities
• Identifies issues, opportunities, and risks central to responsibilities
• Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation
• Persistent, calm, and polite in the face of challenges and stress
• Treats all colleagues with respect and dignity
• Works effectively with people from different cultures by adapting to relevant cultural contexts
• Knowledgeable about and promotes IOM core mandate and migration solutions

10. Teamwork

• Actively contributes to an effective, collegial, and agreeable team environment
• Contributes to, and follows team objectives
• Gives credit where credit is due
• Seeks input and feedback from others
• Delegates tasks and responsibilities as appropriate
• Actively supports and implements final group decisions
• Takes joint responsibility for team’s work

11. Technological Awareness

• Learns about developments in available technology
• Proactively identifies and advocates for cost-efficient technology solutions
• Understands applicability and limitation of technology and seeks to apply it to appropriate work

12. Resource Mobilisation

• Establishes realistic resource requirements to meet UNHCR needs

 

Technical Competencies:

• Delivers on set objectives in hardship situations
• Effectively coordinates actions with other implementing partners
• Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country office or regional objectives

 

How to Apply

All applications must be sent to [email protected].