Airtel Zambia Job Vacancy: Zonal Business Manager


DEPARTMENT: Sales and Distribution

VACANCY: Zonal Business Manager

JOB LEVEL: Senior Manager

LOCATION: Copperbelt

JOB PURPOSE

To plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in customer service, channel management and market expansion.

REPORTING TO THE SALES AND DISTRIBUTON DIRECTOR – THE MAIN RESPONSIBILITIES ARE;

1. Increase Revenue earning customer net additions – Prepaid

  • Identify and formulate zonal sales strategies to help Drive gross additions
  • Monitor churn & grace periods
  • Supervise health of acquisitions, compliance on activations,
  • Oversee activating connections as per the stipulated turnaround times
  • Establish sales strategy per segment
  • Implement distribution targets per site/region
  • Establish overall sales targets per region/sites

2. Achieve Net Revenue of the zone

  • Propose and drive VAS Up selling activities
  • Drive the reduction of recharge turnovers and first bill churn & zero recharge.

3. Deliver on Channel Satisfaction Score

  • Implement the audit and review of channel partners & distributors to ensure Healthy ROI of
  • Monitor the timely disbursement of claims to the market, regular trade servicing.
  • Conceptualize, design and implement Channel delight activities

4. Expand distribution Width and Depth

  • Identify and formulate zonal sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
  • Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
  • Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets
  • Implement Distribution policy and commission structures

5. Achieve Employee Engagement scores in line with the Engagement target for the Zonal Business area

  • Continuously motivating the front line employees through leadership by examples
  • Implement all action plans that will address hygiene issues etc. from engagement survey
  • Implement sales commission structures

REQUIREMENTS

  • Bachelor’s degree in Management or related Social Sciences
  • Masters in Business Administration would be preferred additional qualification
  • 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
  • Relevant experience in Telecom industry is desirable
  • Result Orientation
  • Great problem-solving skills
  • Good communication skills.
  • Good interpersonal skills
  • Customer centric
  • Sound understanding of Sales systems and Processes
  • Creative self-starter
  • Entrepreneurial skills
  • Consumer Knowledge

PERSONAL BEHAVIOUR REQUIRED IN THE POST.

CLOSING DATE

Suitable candidates are required to send their application & Curriculum vitae to [email protected]. Closing date for applications is Friday 18th November, 2016.

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.

To apply for this job email your details to [email protected]

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