Assistant Front Office Manager job in Zambia

The Sun International Group has a diverse portfolio of assets including world-class five star hotels, modern and well-located casinos, and some of the world’s premier resorts. Sun International Zambia offer the five star Royal Livingstone Hotel, the three star Zambezi sun Hotel and the operate the Royal Livinstone Express.These destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service.

Assistant Front Office Manager

Qualifications

• Grade 12 certificate
• Diploma in Hotel Management
• Must have 2-3 years of experience in a similar /related position
• Front office experience is essential

Responsibilities

• Supervise the smooth running of shifts and Front Office procedures to Maximize guest satisfaction and efficiency of staff
• Ensuring efficient guest arrival and departure in keeping with Hotel standards and policies
• Supervising the setting up and control of all group arrivals and accounting requirements
• Ensuring and monitoring that revenue controls and processes are adhered to
• Liaise and work in harmony with all departments
• Conduct ongoing training/coaching for junior staff members
• Provide regular feedbacks to the Front Office Manager and Rooms Division Manager
• Any other duties assigned

Personal attributes /capabilities

• Excellent communication skills
• Good Computer Skills (Excel, Word and Opera)
• A good sales person with pleasant telephone manners and ability to work under pressure
• Well-spoken and pleasant outgoing personality

How to apply
To apply send your Certificates and CV to [email protected].

Closing date: 10^th November, 2013