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• Company: Barloworld Equipment Zambia Ltd
• Location: Zambia
• State: Kitwe
• Job type: Full-Time
• Job category: Administrative/Secretarial Jobs in Zambia

Job Purpose:

• Assist the Service Manager in all administrative functions of the business unit
• Responsible for managing the service operation through managing efficiencies people, time, WIP, vehicles, service warranty, cat warranty, suppliers, contamination control and quality
• Drive development strategy for technicians & specialists
• Ensure profitability of the business units

Outputs:

Financial

• Achievement of parts and service revenue and profitability targets,
• Effective control of cost centre expenses and WIP
• Manage Financial reports and Service Department budgeting
• Sound knowledge of job costing and administration.
• Appraise annual Capex requirements & improvements
• Internal Audit review

Operational Excellence

• Manage Service feature and service productivity reports
• Improve Customer Satisfaction ratings
• Able to achieve results through proper planning and prioritizing of jobs.
• Sound understanding of Warranty policies & procedures.
• Achievement of financial targets and effective control of expenses and warranty for field service and depots
• Drive Quality Management processes
• Incorporate digital strategy into Service operations (Augmented & Virtual Reality Projects)
• Electronic fleet inspections – use of tablets

People

• Talent Development in liaison with HCBP
• Leadership potential being discussed as part of personal Development Action Plan (DAP).
• Manpower planning & forecasting

Management

• Sound HR and IR skills;
• Good working knowledge of legislation and governing earth moving equipment;
• Exposure to business planning/budgeting processes;
• Attention to detail is very important; Good overall product knowledge critical; Good product analysis
• Ability to build strong Network to ensure effectiveness
• Understand and execute Written and verbal contracts

Skills

• Excellent report writing skills
• Business development skills and knowledge, business and financial acumen, communication skills, presentation and facilitation skills. Influential Skills. Creativity
• Sound business communication and presentation skills;
• Track record in leading / managing people in a team-based & participative environment (experience in managing a service operation advantageous);
• Good knowledge of Caterpillar components and relevant industry;

Qualifications & Experience

• Qualified Mechanical/Industrial/Electrical Engineer with Financial & Management qualifications (MBA or Finance post grad advantageous)
• 10 years experience in Equipment Supply/Manufacturing Industry
• Managed a Rebuild Centre
• Trade Experience highly advantageous
• Industrial Engineering & Systems Exposure
• Technology solutions in customer service
• ERP Systems Exposure – SAP
• Registered with EIZ or equivalent
• Exposure to business planning/budgeting processes;

Proven competencies:

• Exposure to business planning/budgeting processes;
• Sound HR and IR skills;
• Good working knowledge of legislation and governing earth moving equipment;
• Exposure to business planning/budgeting processes;
• Achievement of parts and service revenue and profitability targets,
• Attention to detail is very important; Good overall product knowledge critical; Good product analysis
• Ability to build strong Network to ensure effectiveness
• Understand and execute Written and verbal contracts

 

Method of Application

Candidates that meet the minimum requirements should submit their applications, certified certificates and current curriculum vitae, not later than 28th February 2021 to the:

Senior HC Business Partner,

Barloworld Equipment Zambia Ltd,

Plot No. 4669, Independence Avenue,

P O Box 20810, Kitwe, Zambia OR E-mail address: [email protected]

NB: Only short-listed candidates will be notified, Female applicants strongly encouraged to apply.