• Company: Zambia Industrial Commercial Bank Limited
• Location: Zambia
• State: Solwezi
• Job type: Full-Time
• Job category: Banking Jobs in Zambia

The Zambia Industrial Commercial Bank Limited(ZICB) is committed to meeting its mission of supporting its customers’ wealth creation and growth through the provision of customer-centric banking solutions to its chosen segments that are pivotal to commercialization and industrialization of the Zambian economy. In line with its mission, the bank is seeking to recruit a highly motivated, result-oriented, well qualified and experienced professional to fill the following vacancy:

BRANCH COORDINATOR SALES AND SERVICES (1) – Location: Kitwe

Job holder will be responsible for growing the Branch’s balance sheet through customer acquisition and deposit mobilization while cross-selling loans, advances, and transactional services. Key products to be sold will include payroll, savings, and investment accounts.

The job holder will be expected to ensure that the Branch achieves and sustains profitability by ensuring effective cost management as well as the implementation of revenue-generating activities. Compliance with the Bank’s policies and procedures relating to branch sales and services activities will be a key deliverable.

Key tasks will include:

Sales Activities

• Coordinating the sales team by managing call plans and following up leads
• Managing branch sales meetings and closure of action items ensuing from sales activities
• Development and maintenance of a cross-sales matrix and ensuring cross-sell targets are met
• Effective communication with both existing and prospective customers aimed at growing customer transactional volumes

Customer Onboarding

• Collection and verification of Know-Your-Customer (KYC) documents to facilitate account opening and filing of the same
• Ensuring the adequacy of sales-related equipment and/or material to enable efficiency in sales and customer onboarding

Customer Service

• Timeous responses and resolution of customer complaints
• Proactive implementation of measures to prevent customer dissatisfaction
• Management of internal relationships to facilitate well-coordinated cross-functional customer service delivery

Key Competences will include:

• Should have excellent organizational, administrative, and problem-solving skills
• Possess strong communication, interpersonal, and customer service skills
• Presentation skills to effectively gain customer interest in the Bank’s products and services
• Ability to read and interpret Financial Statements
• Analytical and leadership skills

Educational and Experience Requirements

• Grade 12 School Certificate or General Certificate of Education equivalent.
• Minimum of a Diploma in Banking, Finance, Business Administration, or any relevant field.
• Minimum of two years (2 years) relevant experience.

Only candidates who meet the above job specifications should apply by enclosing their detailed CVs, photocopies of their academic/professional qualifications and any other relevant documentation in support of their application. Daytime reachable telephone and/or mobile numbers should be clearly stated.

Kindly note that only shortlisted candidates will be contacted.

Method of Application

Applications should reach the undersigned before the close of business on Thursday, 23rd July 2020.

Head – Human Capital

Zambia Industrial Commercial Bank Limited

Farmers House/Central Park,

Corner of Church Road and Cairo Road

P O. BOX 30228

LUSAKA