Branch Manager Job: FINCA Zambia
As the business unit leader, the Branch Manager is responsible for delivering superior customer experience across all FINCA service delivery channels. He /She ensures that the process of customer acquisition and service delivery in the branch and other service points is anchored on delivering a consistently superior customer experience. The Branch Manager will strategize and plan to deliver operational service excellence and ensure that the operational workforce is capable, enabled and inspired to deliver on FINCA’s brand promise, for improved customer acquisition, retention and loyalty. Main areas of responsibility are:
- Supervise back office and front office functions
- Grow the number of borrowers, loan and savings portfolio
- Manage credit risk
- Ensure branch profitability
Requirements
- A University degree
- 3 – 5 years branch management experience in a financial institution.
- Good report writing and analytical skill
- Excellent people skills
- Must be willing to relocate
To apply for this job email your details to [email protected]