BroadReach Job Opportunity In Zambia: Provincial Deployment and Maintenance Officer
- Company: BroadReach
- Location: Lusaka, Lusaka Province, Zambia
- State: Lusaka
- Job type: Full-Time
- Job category: Engineering Jobs in Zambia
BroadReach is profoundly focused on improving the health and well-being of underserved populations across the globe. We empower governments, donor groups, NGOs and private companies to operate more efficiently, improving outcomes for people in need with our intelligent solutions: A combination of our people, process and our Vantage platform.
An exciting opportunity for a Provincial Deployment and Maintenance Officer to provide technical support and mentoring and national and provincial levels for the intergration of service delivery for HIV/AIDS and TB treatment in Lusaka, Zambia.
Purpose of the position
The Provincial Deployment and Maintenance Officer is responsible to the Provincial Deployment Lead for quality assurance and support of Health facilities to prevent disruption of services that may be caused by technical ICT failures that are preventable. The role is required to consistently monitor ICT installations in terms of networks (LANS), servers, system software and application software in use and recommend to the Health Facility management, implementing partners and IDeAS management preventative and remedial solutions to emerging patterns of problems.
You will:
- Assess, test and examine local area networks, hardware specifications, versions of software in use and system software (operating software, firmware and database software)
- Provide regular technical support services and mentoring to local support
- Support the Provincial Deployment Lead in developing and updating the overall work plan, and quarterly and annual support plans
- Install, configure repair laptops, desk top computers and printers
- Install and configure windows operating systems – currently supported versions
- Trouble shoot relational database management systems including SQL Server in use
- Trouble shoot ethernet based local area networks, switches and hubs
- Communicate effectively at all levels
- Perform other functions as directed by the Provincial Deployment Lead
Qualifications
Degree in IT related field
Experience & skills
- Minimum 2 years’ experience with large scale hardware and system deployments
- Prior experience creating/ working with IT deployments and remote technologies a plus
- Prior experience in the health sector an added advantage
- Knowledge of USG specifically CDC, USAID, procedures and guidelines an added advantage
- Knowledge of government operations
- Demonstrated record of having undertaken the scope of deployment not only for computers but also for networks and the data transmission infrastructure
Personal qualities
- Working towards deliverables and plans developed by Provincial Lead
- Proactive nature with the ability to work across and assist in a variety of tasks in the Provincial office
- Team player with strong communication and interpersonal skills
- Ability to build good relationships and meet client needs
- Be seen as the SME on deployment and maintenance of the National EHR
- Collaborative nature of working across different teams
- Ability to effectively prioritise and plan work
- Be solution focused
- Ability to build rapport and credibility with stakeholders
Behavioural Competencies
- Results orientation
- Judgement
- Problem solving
- Attention to detail
- Client orientation
BroadReach Culture Cornerstones
- We serve a mission greater than ourselves
- We do better everyday
- We are solutions driven not problem focused
- We turn all customers into raving fans
About BroadReach
BroadReach is profoundly focused on improving the health and well-being of underserved populations across the globe. We empower governments, donor groups, NGOs and private companies to operate more efficiently, improving outcomes for people in need with our intelligent solutions: A combination of our people, process and our Vantage platform.