Call Center – Field Activations (2 positions): SupaMoto

Emerging Cooking Solutions (Zambia) Limited, trading as “SupaMoto”, is a Zambian/Swedish joint venture, introducing clean burning modern cook-stoves, renewable cooking fuel pellets made from waste biomass and solar home systems. Our locally produced pellets are cheaper than charcoal and the cooking solution performs similar to a gas stove. Our solar home systems have a built in Pay as You Go (PAYGO)-mechanism and almost all payments for our products are made through Mobile Money. Our company has over 50 staff and is growing rapidly since our solution is unique and we are one of the first movers on a virgin market for renewable home energy. The positive environmental, socio-economic and macro-level impact of our solutions is immense. We truly have a solution for the dilemma of rapid deforestation and disproportionately high cooking fuel costs for low-income people.

Job Title: Call Centre – Field Activations (2 positions)

Location: Lusaka

Responsibilities:

• Screening and approving customers via sales platform.
• Making calls to clients to address their needs, complaints, or other issues with SupaMoto products as need arises.
• Educating clients on the use of SupaMoto products and payment methods.
• Managing relationships with clients and other call center team members.
• Resolving queries from SupaMoto customers, sales representatives, agents and escalating unresolved problems.

Basic Qualifications:

Minimum of a Diploma in any related field

Languages:

Fluent in three or more of the following; Tumbuka, Bemba, Tonga and Lozi. Any other local language will be an added advantage. Languages MUST be stated in the applicants CV.

Person:

Customer Focus
Data Entry Skills
Multi-tasking
Attention to detail
Flexible