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• Company: Reputable Company
• Location: Zambia
• State: Lusaka
• Job type: Full-Time
• Job category: Administrative/Secretarial Jobs in Zambia

We are looking to hire a Commercial property administrator, who will be responsible for overseeing and directing operations at properties including retail spaces and office buildings. They typically manage the day-to-day needs of these properties, including maintenance and custodial tasks, while interacting with tenants to collect and process rent checks, maintain lease agreements, and show spaces to potential lessees.

This is a role that requires a high level of organization and the ability to successfully resolve customer service questions and provide a point of contact for tenants and building owners.

Commercial Property Administrator Duties

• Oversee site personnel, including security guards and regular maintenance staff. In this aspect of the role, commercial property administrators are responsible for processing payroll, making hiring decisions, and conducting employee assessments, as well as communicating with employees to outline expectations and complete business-critical projects.
• Provide excellent tenant service. Respond to tenant requests/problems in a timely and courteous manner, and generate work orders directed to vendors or maintenance staff. Follow-up with the tenant to ensure satisfactory resolution of the issue. Ensure that there is 24-hour emergency coverage for the property at all times.
• Conduct periodic inspections of the property and tenant spaces to ensure compliance with leases and the proper upkeep of the property.
• Ensure that property and lease files are properly maintained and kept up to date in accordance with company policy. Prepare and maintain appropriate tenant lease files, records, correspondence and file notes.
• Assist with administering tenant occupancy including providing the new tenant with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures, and maintenance request procedures.
• Coordinate entry of all property information into the software program and establish reporting protocols for maintenance requests, preventative maintenance, vendor and tenant Certificates of Insurance and key lease date tracking.
• Assist the Property Owner with establishment of the Property Management Plan, Preventative Maintenance Policies and Procedures and Property Operations Manual

Desired Attributes and Qualifications

• Minimum, Grade 12 School Certificate – with at least credits in English and Maths
• Above 25 years of age, mature and responsible character
• Residing around Chinika Industrial Area is a great advantage
• Customer service – because commercial property administrators are often the go-to contact for tenants, they need to possess excellent customer service skills and the ability to resolve conflicts
• Negotiation skills – commercial property administrators frequently negotiate leases with clients, so diplomacy and skill with compromise is vital for creating leases that benefit both parties
• Financial management – creating budgets, reporting on financial performance, and collecting tenant rent payments are all important aspects of this role, so familiarity with financial management is also necessary
• Contractor relations – commercial property administrators hire and supervise contractors to conduct maintenance and cleaning activities, so they should have a background in supervising personnel and directing projects
• Marketing experience – commercial property administrators often need to market available properties and spaces to potential tenants, so some familiarity with marketing principles and practices can help attract top tenants
• Organization and multitasking skills – commercial property administrators should be highly organized and able to quickly pivot between the varied responsibilities of this position

Method of Application

Interested candidates should send their CV and qualifications to [email protected] not later than Tuesday 21st July, 2020. Applicants who reside around the Chinika Industrial Area of Lusaka are at an advantage.