Customer Experience Supervisor Job In MTN Zambia
This company started operating in Zambia in 2005 and has grown to become one of the major telecommunications companies covering all the provinces. MTN Zambia offers a quality network with a dynamic tariff billing system that caters for personal and business subscribers. The company provides an extensive range of services that includes but not limited to voice, data, wireless internet and money transfer. MTN Zambia also offers shops that stock phones and accessories.
Job Title: Customer Experience Supervisor
Job Location: Zambia
Responsibilities
- Manages stock, reconciliation and cash at the Service Centre
- Drive sales targets and customer centric in the Service Centres
- Directs, motivates and inspires team to deliver in excess of expectation in a highly pressured environment
- Monitors and ensure compliance with business processes, MTN policies and procedures
- Drives regional initiatives and ensure brand compliance
Qualifications
- Degree or diploma in Business Administration or Marketing
- Accounting qualification as added advantage
- One year experience in retail management
- Customer Service and Sales/Marketing experience
- Appreciation of the telecommunications industry
- Able to driving customer centricity in the Service Centre and Region
How to apply
Application should consist of your letter and CV only, in a single document. Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application.
To Apply For This Job Send Email To: [email protected]
APPLICATION DEADLINE Thursday, 23 June 2016