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Customer Retention Analyst – Airtel Money Job at Airtel

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  • Company: Airtel
  • Location: Zambia
  • State: Lusaka
  • Job type: Full-Time
  • Job Category: Customer Service Jobs in Zambia

DEPARTMENT: Marketing

VACANCY: Customer Retention Analyst-Airtel Money

LEVEL: Senior Officer

LOCATION: Lusaka, HQ

JOB PURPOSE

Responsible for developing, implementing & optimizing the reporting framework that will drive the insights needed to improve campaign performance

REPORTING TO THE CUSTOMER EXPERIENCE AND RETENTION MANAGER, THE MAIN DUTIES ARE:

  • Campaign Programming and Creation
  • Campaign Quality Assurance and Integrity checks
  • Campaign Performance Optimization, Tracking, and Reporting
  • Survey Data Collection, Validation and Opportunity analysis
  • Marketing Communication

DIMENSIONS:

  • Airtel Money Marketing Campaign effectiveness
  • Airtel Money Campaign compliance risk management
  • Effective Outbound tele Airtel marketing campaigns

EDUCATIONAL QUALIFICATIONS & FUNCTIONAL / TECHNICAL SKILLS:

  • A recognized university degree in Marketing, Engineering, Actuarial or equivalent
  • Strong SQL and data mining knowledge
  • Experience in a telecommunication environment will be an added advantage
  • Analytical skills and capabilities
  • Telco background and exposure will be an advantage

RELEVANT EXPERIENCE:

  • Minimum of 3 years working experience in CVM campaign management and programming
  • Extensive campaign analysis and reporting experience in a complex environment
  • Strong commercial acumen and customer focus
  • Excellent communication skills and stakeholder management.

OTHER REQUIREMENTS (BEHAVIOURAL):

  • Result orientation
  • Achieving Business Success and relationship management
  • Proactive and displaying Entrepreneurial Spirit
  • Ability to work under pressure

 

Method of Application

Suitable candidates are required to send their application & Curriculum vitae to [email protected]. Closing date for applications is 6th November 2020.

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, sexual orientation, disability, ethnic grouping nor HIV/AIDS status.

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.