Customer Service Agent – Airline Job Vacancy

AIRLINE CUSTOMER SERVICE AGENT

An opportunity has arisen in our organization to recruit for the above position. If you are young, energetic, eager to learn and smile naturally, have a likable disposition, you may be the person we are looking for.

The job involves:

• Process tickets, check baggage, monitor carry baggage for size and quantity, and assign a seat
• Provide information on arrival and departure times, boarding procedures, regulations, and seating arrangements
• Handle denied boarding situations
• Ensure airport regulations are followed
• Enforce safety/security measures and monitors safety-sensitive zones
• Assist customers with special needs, i.e., Customers who need assistance in boarding
• Load and unload baggage of various weight and dimensions to and from aircraft and applicable airport baggage areas
• Marshal in the planes and push back the aircraft

The person we are looking for:

• Minimum 5 O’Levels
• A good command of the English language (written and spoken)
• Competent computer skills (ICDL)
• Must be people-oriented, highly motivated with a positive and friendly attitude
• Must be available to work varied hours including, weekends and holidays and must be able to stay late for irregular operations
•  Must be well-groomed and adhere to dress code policy
• Ability to work efficiently under time constraints
• Must be at least 21 years of age and possess a valid driver’s license
• Minimum one (1) year Customer Service experience or the equivalent in related training and/or experience; Airline industry preferred
• Airline ticketing and or AATA qualification an added advantage
• Able to attend required training

TRAINEE STATUS:

Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum is completed