First National Bank Zambia Fresh Job Vacancies

Job Title: Relationship Manager C – IRC124642

Job Purpose

Responsible for management of their function devising implementing and provide input into the customer relationship management strategy.

Experience and qualifications

  • Preferred Qualifications: An appropriate business Degree
  • 3 or more years related experience

Additional requirements


  • Developing in-depth knowledge of a business client’s activities
  • Identifying business client needs and delivering customized solutions for a portfolio of business clients
  • Servicing and managing product distribution and cross-sell within each business client to maximize profits and ROE
  • Sound portfolio management and optimizing the true potential of portfolios
  • Quality of the business client base within the portfolio
  • Developing quality new business opportunities to ensure portfolio growth
  • Ensuring compliance with relevant legislation and specifically in terms of client expectations
  • Managing the resolution of transactional banking issues when escalated from operational areas to ensure customer satisfaction
  • Maintaining an appropriate profile within the community
  • Initiating quality credit applications
  • Effective teamwork and collaboration with all business partners.

Deadline: 22 Mar 2017

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