First Point Group Zambia Job: Key Account Manager


From regional offices in Dubai, Hong Kong, Dallas and Mexico City, and our Head Office in London, First Point Group recruits engineers for the global telecoms market across five geographical areas: Europe & Africa, Middle East, Asia, North America and Latin America.

First Point works mainly in emerging mobile and data technologies, providing contract resources, permanent placements and managed solutions for every aspect of telecoms engineering, from network design and implementation through to managed services.  With the support of a dedicated, experienced global telecoms recruitment team with access to a worldwide network of the best candidates, all underpinned by seamlessly efficient back office systems. First Point is currently recruiting to fill the following position:

Key Account Manager

  • Establish productive and professional long-term relationships with stakeholders at all levels
  • Coordinate the involvement of company personnel, including service, finance, marketing and management resources, in order to meet account performance objectives and customer’s expectations
  • Assess, clarify and validate customer needs, including tenders, on an on-going basis
  • Monitor the market and competitor activities

Desired Skills and Experience

The ideal candidate must meet the following:
  • MUST HAVE EXPERIENCE OF MANAGING TELECOMMUNICATION CLIENT/ ACCOUNT(s)
  • MUST HAVE EXPERIENCE IN ZAMBIA
  • Bilingual (English and local language)
  • At least 5 years experience in Large Account Management with proven sales track record of capital intensive or complex products and/or services/solutions
  • Bachelor’s or Master’s Degree in Information Technology, Telecommunications or any related course
  • Sound understanding of the culture, politics and regulatory policies in Benin and a good insight into the telecom systems and industry
  • Experience with financial statements and reconciliation processes
  • Strong interpersonal and relationship building skills, able to converse with stakeholders of all levels, from CXO to operational staff.
  • Result-oriented with modern consultative sales techniques and has effective influencing, persuasive and negotiation skills
  • Highly self-motivated, able to work independently and has a proactive attitude
  • Excellent presentation skills

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