First Quantum Minerals Ltd Currently Recruiting In Zambia

Company: First Quantum Minerals Ltd

Location: North Western Province, Solwezi, Zambia

State: Solwezi

Job type: Full-Time

Job Title: Community Relations Officer

First Quantum Minerals Ltd. has grown from a small mineral operation in Zambia into a multinational mining business in less than two decades, with a global portfolio of copper and nickel assets in Europe, Africa, Australia and South America. This phenomenal growth is down to FQM people who have strived to be Bolder, Smarter and Driven in everything they do. In March 2013, First Quantum Minerals acquired Inmet Mining Corporation, a Canadian-based mining company primarily producing copper and zinc from mines in Finland, Spain and Turkey, with also a major copper deposit under development in Panama, known as Cobre Panama. The combination of the First Quantum and Inmet assets has created one of the world’s leading copper producers with a geographically diversified portfolio of high-quality operations and development projects in eight countries across five continents. With a strategic plan to produce more than 1 million tonnes per annum of copper within five years, the Company is poised to become the largest, widely-held pure-play copper producer and one of the top five copper producers in the world.

Key Responsibilities

• Grievances
• Listen to any grievances presented, capture grievances in soft copy grievance books and into the grievance database
• Work with Community Relations Coordinator and Community Task Team to ensure that all the relevant evidence is obtained including statements from to all parties involved so as to have a clear and unbiased picture of what took place
• Analyse evidence and propose outcomes of grievances
• Collate grievances of a similar nature and work with the Community Relations Coordinator and Community
• Task Team to initiate efficient investigation process to collect evidence required to make decisions on grievance
• Work with Community Relations Coordinator and Community Task Team to initiate and implement corrective measures to address grievances
• Record grievance evidence and outcomes in soft copy grievance books and database where applicable
• Work with Stakeholder Engagement Coordinator and Community Task Team to ensure that decisions are delivered as quickly and efficiently as possible
• Communicate the outcomes of grievances to the claimants in writing, with an explanation in a language and manner understandable to them
• Report monthly on grievances
• Address bottlenecks causing delays in the grievance procedure
• Work with Community Relations Coordinator and Community Task Team to communicate the grievance procedure to stakeholders

Stakeholder Engagement

• Proactively engage with communities within the Trident Mine Project Area of Influence through established community communication structures and schedules with the objective of maintaining broad-social acceptance and support of Kalumbila Minerals Limited
• Manage expectations in the community to avoid a relationship of dependency with Kalumbila Minerals Limited
• To report any community issues to the Manager or Supervisor that may impact on company activities in the area
• Perform any other duties as and when assigned by the Manager or Supervisor
• To act as an ambassador of the company at all times and behave in a patient, courteous, friendly, sensitive and compassionate manner when dealing with community members or any stakeholders at all times
• To ensure that any information given to community members is consistent with the company position, mission or vision and to dispel any false rumours regarding company activities
• As the employee most regularly interacting with the community through established structures, to build and maintain a good relationship with the community

General:

• The position is a fieldwork position and most tasks are undertaken in villages, farming areas, suburbs and towns in the vicinity of the project
• To undertake specific community development project tasks from time to time
• To undertake specific socio-economic research tasks from time to time

Qualifications

• Grade 12 certificate
• MS Office certificate/course
• Valid Zambian driver’s license
• Diploma in Social Work
• Diploma in Community Development/Diploma in education or related field is a plus
• Fluent in the local languages
• Understanding of the local culture

Experience & Skills

• The Community Relations Officer will require knowledge, skills and experience in the following areas
• Three (3) years’ experience in a similar position
• Experience in strategic/professional communications
• Experience with conflict management and resolution.
• Proficiency in Microsoft Office
• Experience of investigating and responding to complex complaints
• Strong communication and interpersonal skills
• Excellent organisational skills

Behavioural Traits: 

• Proven ability to ‘self-start’ and organise a complex workload and work to strict deadlines
• Must be hard-working
• Must be objective
• Maintain a high level of confidentiality
• Must be highly motivated
• Must be a team player
• Consistency is a must
• Must have sound judgment and reasoning
• Must be patient
• Must be friendly but firm
• Must have good emotional intelligence.

How to apply
Complete the online application form on the link below: