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• Company: Mika Hotel Limited
• Location: Zambia
• State: Lusaka
• Job type: Full-Time
• Job category: Graduates Jobs in Zambia

Job Description

JOB TITLE: FOOD AND BEVERAGES SUPERVISOR

RESPONSIBLE TO: UNIT GENERAL MANAGER

UNIT OF OPERATION: MIKA LODGE LIMITED (JESMONDINE)

Summary of Responsibilities:

• Create a sense of welcome and personalized service excellence for our guests
• Display an active presence in our dining rooms and public areas, interacting with guests and colleagues
• Effectively manage the systems in place to deliver superior service
• Monitor resources, ensuring the tools are available to deliver services that meet and exceed guest expectations
• Ensure appropriate performance management of colleagues in accordance with Hotel standards, policies, and procedures
• Seek out new ways to enhance service and increase profits through effective and innovative promotions and marketing opportunities
• Maintain a constructive, harmonious, and communicative working relationship with all supporting departments
• Champion the ongoing professional development, and work satisfaction of all colleagues
• Ensure a clean and safe working environment, consistently promoting colleague health and safety
• Promote and develop a culture of environmental awareness and responsibility
• Ensure that the restaurant maintains a first-class, positive visual impact including ambiance, cleanliness, décor, and service flow
• Set a positive example for Food & Beverage colleagues through exemplary dress, grooming, and self-discipline and monitor colleague performance in these areas
• Inspect menus, cutlery, linen, tableware, and glassware & equipment/tools on a regular basis ensuring they are clean, well maintained, and consistent
• To ensure that regular stock takes are conducted and all breakages and damages are recorded and explained.
• To ensure that an effective table reservation system is in operation.
• To ensure that attendance registers are completed daily in accordance with statutory procedures; and that any anomalies are reported
• To ensure that waiters are always correctly and smartly dressed, that they offer professional and courteous service to their customers.
• To ensure that once a booking is confirmed all details and requirements are noted using a checklist so that nothing is forgotten.
• Timely conduct training for all staff in areas of need to maintain and improve quality service delivery.
• You will conduct any other lawful duties that will be delegated by your superiors.

Requirements

• Proven experience in the same capacity with a minimum of 3 years.
• Great attention to detail and creativity
• Organization and leadership skills
• Willingness to replenish professional knowledge
• A minimum of Diploma in hotel management / Food and Beverage or any equivalent qualification.

 

Method of Application

Applications together with detailed Curriculum Vitae, copies of Academic and Professional Certificates should be sent to the Human Resource Officer by Saturday 9th October 2021. Applications should be e-mailed to [email protected] while hard copy applications can be dropped at Mika Lodge Jesmondine reception. Be informed that only shortlisted candidates will be contacted for interviews.