Head of Collections – Retail Clients Job at Standard Chartered Bank
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- Company: Standard Chartered Bank
- Location: Zambia
- State: Zambia
- Job type: Full-Time
- Job category: Banking Jobs in Zambia
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organization. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
- Approve collection and recovery strategies to meet roll-rate goals, reduce charge off and maximize net recoveries
- Accountable for satisfactory closure of issues/gaps arising from internal Audits, Business risk reviews, Peer reviews, third party agency audits and regulatory reviews
- Review and ensure adequate collections performance & cost MIS and KPI’s are in place and prepared in a timely manner, to facilitate performance management of the collections department
- Responsible for preparing & presenting the annual budget of the Collections department to the RCO, and Group Collections
- Accountable for all cost/expenses of the Collections Department, ensure accuracy of balances and adequancy of accruals in the collections cost centre
- Communicate, on a regular basis, to counterpart in Credit Risk functions & business streams on market intelligence & or significant shifts in customer/segment behavioral patterns, to facilitate timely revisions of policies, procedure and business strategies as appropriate
- Approve accreditation of external parties providing related services encompassing repo agency collections, field collections, litigation and asset valuation & disposition
- Manage cost within budget and forecast’ understand cost drivers, trends and seasonality and monthly budget/actual/forecast variances. Accountable for accuracy of cost submissions to Credit Risk finance and group CB risk
- Champion continuous process improvement, up skill collection techniques, upgrade collection tools, optimize collections systems and conduct periodic suppliers’ reviews to maximize cost efficiencies
- Maintain an in-country organizational structure that is aligned with the standard Group collections structure
- Oversee career development plans of key resources; viz. Direct reports and 2 downs, to assure robust succession planning and adequate bench-strength for key positions
- Manage capacity planning, in accordance with Group Collections standards, to ensure that adequate collection resources are in place to design effective strategies, deliver collection results in line with business objectives
- Encourage and promote an active training and learning environment to facilitate excellence in collections management
- Responsible for appropriate empowerment of authorities to managers in Collections & Recovery required in order to facilitate, both an expeditious and effective execution of daily duties
- Work with Collections MIS & Strategy Unit in identifying opportunities for Champion/Challenger test scenarios, to promote continuous improvements in Recovery & Collections processes
Control Functions:
- Ensure proper performance of CST/Health checklist by RP. KRI’s are timely escalated and reported
- Ensure timely & accurate submission of central bank requirement during onsite inspections. Timely closure of all observations
- Timely actions are taken to address audit observation by internal, external & group internal audits
- Ensure reconciliation of all related suspense accounts is done on time and document the proof of reconciliation after obtaining appropriate approval
- Ensure submission of internal and group reporting is done with accuracy and before deadlines
- Ensure escalation of risk issues of your area(s)to BORC/CORC/KRI process as appropriate
- Ensure all risk issues are addressed by taking timely actions before the approved closure date
- Monitoring of all reports to identify all irregularities/excesses to ensure that immediate actions are in place
- Ensure processes/policies are updated on a regular basis and adherence of the same
IIP Recon against GL
- Customer level IIP for all products should reconcile with GL and a proper process is devised
- To ensure that reconciliation of settlement are done on a monthly basis against GL and any issue (if arises) should be escalated to senior management
Our Ideal Candidate
- Minimum 5 o’level Credits or better including Mathematics & English
- University graduate
- Minimum 3 – 5 years of experience in Collections at supervisory Level.
- Good interpersonal skills.
- Strong analytical, problem solving and decision-making skills.
- Good knowledge of consumer banking products
- Strong communication & negotiation skills.
- Leadership, management, organizational and people management skills.
- Computer skills are essential
Closing Date: 25 Dec. 2020