Hostess Job Vacancy: BKS Investment Group

Duties and Responsibilities

The Employee shall do the following duties;

• Manage airport client pickups and ensure that all expected clients are located and escorted to BKS vehicles for transfer to their destinations.
• Collection, management, and balancing of payments received from customers daily at the airport.
• Ensuring that drivers adhere to set out timetable at all times and restrict unnecessary vehicle movements at all costs.
• Coordinate transfers for all pre-booked clients and walk-in clients with an emphasis on professional behaviour and etiquette at all times.
• Ensure adequate resources are available on the shuttle (Wi-Fi, refreshments)
• Possess computer operation knowledge and good communication skills, both verbal and written.
• Market and sell company services to various clients at all times and ensure visibility of BKS at the airport premises.
• Ensuring that all shuttles and cars are clean at all times
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
• Always ensure to be a team player so that laid out results are achieved.
• Ensuring timely communication of shortfalls before they occur at least 30% before depletion (2 days’ Notice)
• Coordination with drivers and East park Manager with regards to changes in flights or passenger information (Delayed flights, passengers missed flight etc.)
• Ability to distinguish service quality, and presentation and observe delivery at all times.
• Ensure operations adhere to policies and regulations
• Possess adequate knowledge of all company prices, products, and services
• Submission of weekly and monthly airport operation reports, driver pickup reports and customer rate us reports.
• Any other responsibilities as may be assigned by the employer and supervisor from time to time.
• Coordinate bookings
• Dispatch drivers and assign pickups
• Receipting and collection of payments

Please Note:

The preferred candidate should have knowledge in Hospitality Management. (certificate/diploma)

The interviews will be conducted on Monday, 25th March 2019 at BKS head office. (Walk-in interview). Applicants are advised that they should come with their CVs and qualifications during the interviews. The interviews will be held at plot 2084/M Main Street Ibex Hill opposite CIDRZ (Centre for Infectious Disease Research Zambia).