Welcome to Jobsjobscareers. This website helps you to achieve your career dream by connecting you to vacancies from Top Companies in Zambia. Job Seekers also have the opportunity to access the best articles for career growth and development. We strongly advise graduates to beware of fake job alerts and to make sure not to pay money before getting a Job. All job vacancies are free, you don’t pay to apply

• Company: Investrust Bank Plc
• Location: Zambia
• State: Lusaka
• Job type: Full-Time
• Job Category: IT/Telecom Jobs in Zambia

Investrust Bank Plc (IBP) is looking for suitably qualified, vibrant and self-motivated individuals to fill the positions that have fallen vacant as below:
Position Title: IT Officer – Hardware Support x2
Department: Technology
Location: Head Office
Reports to: Manager – Technical Support
Purpose of the Job
To provide Infrastructure support while ensuring maximum availability and uptime. .

Key Responsibilities
• Ensure the Bank’s Infrastructure is operating within the agreed SLA targets.
• Ensure that user requests/incidents are resolved within the specified period in the SLA and escalate issues accordingly. Install, support and maintenance of hardware including but not limited to Servers, UPSes/Invertors, ATMs, Personal Computers, printers and hardware peripherals in line with best practice.
• Maintain the integrity of infrastructure deployment and security
• Provide support on the Bank hardware failures
• Ensure that user requests /faults /incidents are resolved within the specified period in the SLA and escalate issues accordingly.
• Provide root cause analysis for the hardware failures.
• Monitor server storage capacity and ensure these are within optimum limits.
• Manage operating systems and software, ensures they are installed and configured according to best practice.
• Administer all domain users and equipment.
• Test changes and upgrades to the infrastructure and ensure test results are well documented and changes/upgrades authorized before they are applied to the production and disaster recovery environment.
• Ensure the deployment of security patches and anti-virus software to all equipment.
• Ensure all after-hours support is provided in line with Service Level Agreements to ensure customer satisfaction.
• Manage ATM operations, this includes working with vendors and internal stakeholders to ensure ATMs are in compliance and in proper working order and processing transactions during expected time frames.
• Creates and maintains all records and documentation pertaining to the Bank’s equipment • Ensures the Bank’s ICT policies and procedures are enforced.
• Participate in project implementations as necessary Participate in business continuity and disaster recovery planning/ recovery strategies

Qualifications and Experience
• Grade 12 School Certificate.
• Degree in Computer Science/Computer Engineering/Information Technology/ Information Systems.
• Minimum three (3) years with proved experience in ICT field.
• Extensive knowledge of Windows Operating Systems and Windows
• Server Operating Systems
• Knowledge of Hyper-V / VSphere and or VMW will be an added advantage
• Knowledge of ATMs will be an added advantage.

 

Method of Application

Applications, supporting documentation and CVs should be emailed to: [email protected]  not later than Monday, 14th December 2020.