• Company: ISON Zambia
• Location: Lusaka, Lusaka Province, Zambia
• State: Lusaka
• Job type: Full-Time
• Job category: IT/Telecom Jobs in Zambia

ROLE SUMMARY

• MIS executive is responsible for planning, coordinating and directing all computer related activities, monitoring and collating data for every month. Generate reports as per requirement from Senior Management.
• Generate reports using operation tools. Forecasts, plans and schedule manpower which includes planning sitting capacity and tracking and analyzing call arrival pattern.
• Create automated reports for Real-Time Service and manage command center.

Key Responsibilities

a.) Monitors /collates data for monthly MIS
b.) Interacts actively with the agents at an operational level
c.) Generate reports as per requirement from the Senior Management
d.) Generate reports using operation tools
e.) Forecasts, plans, and schedules manpower
f.) Tracks and analyzes call arrival patterns
g.) Plans capacity
h.) Creates automated reports for Real-Time Service.
i.) Manages command centre
j.)All reports should be accurate and generated on time
k.) Adhere to disciplinary guidelines
L.) Initiate any new project and out of the box thinking

SKILLS, EXPERIENCE, AND PERSONAL ATTRIBUTES

a) Minimum of Bachelor’s degree in Management Information Systems.
b) Minimum experience 2 years
c) Should have exposure to CISCSO/CIC
d) Should also have knowledge with database and conceptualize the reports and report queries.
e) Should have domain knowledge of project planning, process planning, data interpretation and presentation.
f) Should possess good analytical skills.
g) Attention to details.

How to Apply

Submit your CV to [email protected]