IT Solutions Associate SC6 Job Vacancy at WFP
WORLD FOOD PROGRAMME – ZAMBIA COUNTRY OFFICE
VACANCY ANNOUNCEMENT NUMBER: 105382
POSITION TITLE: IT SOLUTIONS ASSOCIATE
POSITION GRADE: SC6
CONTRACT TYPE: SERVICE CONTRACT
DUTY STATION: LUSAKA
ABOUT WFP
The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
STANDARD MINIMUM QUALIFICATIONS
Education: University Degree in one or more of the following disciplines: Computer or Data Science, Information Management, electronic or telecommunications or other related disciplines, and equivalent qualification from a recognized institution
Experience: Have a minimum of 6 years working experience with at least 3 years working in a comparable and/or relevant position in the public service or private sector or an International Organization
Language: Fluency in both oral and written communication in the English language.
ORGANIZATIONAL CONTEXT
WFP Zambia has designed a five-year Country Strategic Plan (2019 – 2024) that is the result of rigorous consultations with government, donors and other stakeholders, and reflects their appetite to support and partner with WFP in the country. It is informed by, and strongly aligns with, national and United Nations priorities, and global commitments under the Sustainable Development Goals (SDGs). The WFP country is positioning towards the provision of upstream technical assistance for nationally-owned solutions. To achieve these outcomes, WFP will shift to “up-stream” activities, focusing on generating evidence, advocating and supporting policy reform, improving national systems to sustainably scale up assistance, facilitating better knowledge management and information exchange, and strengthening both institutional and individual capacities.
WFP has been viewed as a valued partner in Zambia for many decades, and in recent years it has driven innovation and positive change in disaster risk management, smallholder support, school feeding and social protection. In this CSP, the broad focus is capacity and systems strengthening to enable the Government to address systemic challenges that are barriers to zero hunger. Sustainability is therefore both the end goal and WFP’s exit strategy.
JOB PURPOSE
To provide technical support on the development, maintenance, testing and implementation of a portion of IT solutions in line with business requirements.
KEY ACCOUNTABILITIES (not all-inclusive)
Programme Support
- Support the development and strengthening of systems utilised to deliver social protections interventions which include the social cash transfer and the home grown school meals.
- Provide support on the planning, development and delivery of interventions to crisis affected people such as direct food assistance and cash based transfers.
- Enhance engagement with key stakeholders under crisis support social protection
IT Operations and Support
- Administer user access to systems and databases, monitor system and application usage.
- Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
- Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization.
- Respond to basic queries about technology and systems to support the correct application of technology.
- With direction from the Business Transformation Officer, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
- Elicit and document business needs in accordance with end user requirement.
- Assist in training and support of users of technology and systems, such as audio/videoconferences, meetings, databases, registries and networks.
- Identify and recommend initiatives that take advantage of opportunities to enhance and improve systems and processes while reducing costs.
- Under the supervision of the Business Transformation Officer, provide technical support to Country Office IT projects.
4Ps CORE ORGANISATIONAL CAPABILITIES
Purpose
- Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
- Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
- Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
- Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.
People
- Look for ways to strengthen people’s skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
- Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
- Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
- Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.
Performance
- Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
- Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
- Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
- Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.
Partnership
- Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
- Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
- Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
- Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.
FUNCTIONAL CAPABILITIES
Governance, Strategy and Architecture
Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.
Change Implementation, Project Management, Planning and Optimization
Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.
Technical Expertise
Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.
Requirement Definition & Management
Asks meaningful and appropriate questions to understand and translate business requirements into desired technical functionality.
System Design
Able to analyze broad product/service functionality to coordinate design of new technology or assist in technology integration/enhancements.
Solution Development
Designs, codes, tests, corrects, and documents programs from supplied specifications, using agreed standards and tools.
OTHER SPECIFIC JOB REQUIREMENTS
This section is optional to describe additional responsibilities & knowledge required for the specific job
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
- Has aided IT team members in building technical skills and staying abreast of industry developments.
- Has gained knowledge of technical issues through exposure to IT operations.
TERMS AND CONDITIONS
THIS POSITION IS OPEN TO ZAMBIAN NATIONALS ONLY.
DEADLINE FOR APPLICATIONS
04 June 2019
WFP IS AN EQUAL EMPLOYER. QUALIFIED FEMALE CANDIDATES ARE HIGHLY ENCOURAGED TO APPLY.