Jobs Available Now at Zambia Telecommunications Company Ltd (ZAMTEL) – Deadline 14 March
Zambia Telecommunications Company Ltd is a Company incorporated in Zambia under the Companies Act Chapter 388 of the Laws of Zambia. The sole shareholder of the Company is the Government of the Republic of Zambia. The Company falls under the jurisdiction of the Ministry of Transport, Works, Supply and Communications pursuant to Gazette Notice No. 183 of 2012 and the Statutory Functions Act Chapter 4 of the Laws of Zambia. Introducing a new way of living. Where communication is effortless, results are instantaneous and the ability to live life today is yours. Communication is the currency of the modern world. If it is not quick, clear, affordable and readily available to all, it is not good enough. That is why Zamtel is setting new standards of affordable and effective products and services that meet your needs whatever they may be. Don’t let anything get in the way of you living life today. Yesterday is history; define your destiny today so that tomorrow is not a mystery. We provide fixed line, mobile, internet and other value added services for your business and personal needs, all designed to let you live life today.
Job Title: Customer Service Manager
Responsibilities
- Drives customer loyalty programs and coordinates the customer service through inbound call centre staff, outbound retention teams and customer facing staff in retail shops in order to give an exceptional customer experience
- The customer services ma
Qualifications
- Business Degree or Postgraduate Diploma in Marketing
- Zambia Institute of Marketing
- Five years preferably in telecoms or services industry
- Customer services and after sales service management, Customer life span management, Customer value development and Customer yield management
How to apply
Submit your applications electronically consisting of a letter and CV as a single document (Pdf or word) to the undersigned: