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Kafubu Water and Sanitation Company Latest Job Vacancy: Manager – Public Relations / Marketing

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  • Company: Kafubu Water and Sanitation Company
  • Location: Zambia
  • State: Ndola
  • Job type: Full-Time
  • Job category: Administrative/Secretarial Jobs in Zambia

Kafubu Water and Sanitation Company is a Water Utility on the Copperbelt providing quality water and sanitation services to its customers in Ndola, Luanshya and Masaiti. In its continued strides to sustain and improve service delivery to its esteemed customers, the Company seeks to employ a highly motivated and goal-oriented professional in the following position which has fallen vacant

MANAGER- PUBLIC RELATIONS / MARKETING (01)

Overall purpose of the job

Manages and coordinates the company’s public relations and marketing function and develops related strategies that meet the company’s overall objectives.

Main duties and responsibilities

  1. Develops and implements strategies to meet the Company’s public relations and marketing objectives.
  2. Monitors the customer service operations of the Company to ensure that they are operating established company policies, procedures and standards.
  3. Provide support to Director Commercial Services in investigating, handling and solving customer complaints or any major incidents.
  4. Manage and coordinate the dissemination of information to stakeholders about company operations and services through various communication channels to gain public understanding and acceptance. Responsible for branding of customer service centres, vehicles and other visibility materials.
  5. Develop and maintain good relations with the media so as to create public awareness on issues of interest through sustained positive coverage
  6. Identifies and coordinates Corporate Social Responsibility (CRS) activities that positively market the Company to its external stakeholders as a good corporate citizen.
  7. Develops monitors and controls the department’s annual budget to support planned activities that contribute to the company’s business objectives.
  8. Plans and coordinates training of Customer Service staff to ensure delivery of high standard customer service.
  9. Monitor Company performance, analyze statistics and other data to compile monthly reports to show the level of custorner service being provided by the Company.
  10. Provide leadership and support to staff to ensure a fully functional and high-value team.

QUALIFICATION AND EXPERIENCE

Minium Qualification

  1. Grade 12 School Certificate – Credit or better in English
  2. Bachelors Degree in Business Administration, Marketing, Mass Communication or its equivalent.
  3. Graphic Designing skills (added advantage)

Relevant Experience

  1. Three (3) years post experience in corporate environment.
  2. Clean and valid Driving license

Method of Application

Interested and suitably qualified and experienced Zambians are encouraged to send their applications together with detailed curriculum vitae, copies of educational and professional certificates including names and addresses of three referees to the undersigned no later than 25th September, 2020. Females are encouraged to apply.

Director – Human Resources and Administration
Kafubu Water and Sewerage Company
Vitanda Street
P.O. Box 71278
NDOLA