• Company: Kleiner Apex Communications Limited
• Location: Lusaka, Lusaka Province, Zambia
• State: Lusaka
• Job type: Full-Time
• Job Category: Customer Service Jobs in Zambia

Job Title: Customer Intelligence Associate (CIA)

Reporting to: General Manager

Summary

Kleiner Apex Communications Limited is a company that runs a 3@1 business center model whose areas of focus are the provision of document solutions, business services, and products (including sale of stationery and consumables), payment services, courier, postal, and communication, under a franchise agreement with 3@1 International.

The ideal candidate would have at least 3 years’ experience in a Sales & Marketing position of a very customer focused company, and an educational background in sales and marketing, Business, Communications or Public Relations. The ideal candidate should be of high energy and self-motivated character and genuine interest and desire to solve problems, learn and progress in the organization.

They must have the willingness and ability to get closely involved in the day-to-day operations of the company’s different activities.

Specific Duties and Responsibilities

• Gather, collect and compile raw data about existing and potential customers and competitors (Market Research and Surveys)
• Intelligently analyze, scrutinize and understand the collected data and put it into usable formats and reports for decision making and action.
• Gain deep insight into individual and general customer needs, motivations and purchasing behavior
• Perform Competitor analysis
• Design product/service offering to suit customer needs, including over-seeing promotional activities
• Design and implement appropriate and relevant marketing activities
• Manage the company’s website and Social media pages
• Attend events and interact with customers to further understand the problems and challenges the company can solve for them
• Ensure all Stores (owned and franchised) adhere to the company’s sales and marketing activities

Requirements

• Genuine interest and passion for “resolving problems and serving people”
• Minimum 3 years working experience
• Degree in Sales & Marketing, Business, Communications, Public Relations
• Strong analytical, Communication and writing skills
• Proficient in sales and marketing concepts and methodologies
• Past experience conducting research, studies, and surveys, including compiling and submitting reports
• A natural instinct for selling and articulating product or service unique selling points with proven ability to proactively look and think ahead to meet customer needs

 

How to Apply

Submit your CV and Application to [email protected]