MARY BEGG Health Services is Currently Recruiting: COVID -19 Case Manager

Role Description

The Covid Case Manager promotes and restores patients’  and contacts health by developing day-to-day case management for COVID cases. ; collaborating with physicians and multidisciplinary professional staff;

Educational Requirements

• Must have a full Grade 12 certificate completed with a credit or above in English language and Mathematics.
• Registered Nurse qualification
• Supervision, Judgment, Nursing Skills, Creating a Safe, Effective Environment, Teamwork, Listening, Adult Health
• Written and oral communication skills
• Must be computer literate – Familiar with MS Suite
• Experience in counselling preferred

Key Role Accountabilities

• Always adhere to the MBHS Standards and standard operating procedures relating to your work.
•  Coordinate  and follow up   on staff/ patients in home- care isolation or quarantine with relevant staff.
• Maintain confidentiality of any and all information relating to patient medical records and any MBHS business. Failure to comply will result in disciplinary action.
• Work with the Human Resource Department to ensure clients and staff in quarantine are comfortable and are  well taken care of on a daily basis.

Key Responsibilities

Clinical Services and Administrative duties

• Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements.
• Monitoring of both patients and potential patients health status on a daily basis.
• Maintains nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families.
• Promotes patient’s independence by establishing patient care goals; teaching and counseling patients, and reinforcing their understanding of disease, medications, and self-care skills.
• Provides information to patients and the health care team by answering questions and requests.
• Resolves patient needs by utilizing multidisciplinary team strategies.
• Maintains patient confidence and protects operations by monitoring confidential information processing..
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks;
• Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
• Contributes to team effort by accomplishing related results as needed
• Contact client daily and complete the COVID monitoring tool for each client
• Complete the required reports and registers on a daily basis and submit it to the relevant stakeholders.
• Follow up on reports from our Doctors and external partners (Beverly Eye Clinic)  for onward transmission to FQM.

Professional

• Must have good administrative strong people relations skills.
• Able to demonstrate initiative and a proactive approach to problem solving.
• Ability to work independently, pay careful attention to detail and manage multiple tasks in a fast-paced environment.
• Ability to communicate effectively with all staff members at all levels.
• Computer literate in Microsoft ‘Word’ and Microsoft Excel’.

General

• Proficient in written and spoken English.
• Approachable, courteous and kind
• Always adhere to the MBHS uniform policy and code of conduct.
• Must be honest, trustworthy and act with integrity at all times.