• Company: MTN
• Location: Lusaka, Lusaka Province, Zambia
• State: Lusaka
• Job type: Full-Time
• Job category: IT/Telecom Jobs in Zambia

Job Title: Service Centre Supervisor

Responsibilities include:

• To manage the Service Centre, providing customer-centric, cost-effective service in order increase the overall sales performance of MTN Zambia
• Translates unit business plan into annual Service Centre plan, ensuring that the teams have the required product stocks, information and resources required to achieve Service Centre objectives
• Ensure the MTNZ policies, processes and procedures are well disseminated amongst Service Centre staff to facilitate effective customer service ii. Ensures that brand corporate identity, retail visual identity and merchandising standards are maintained within the Service Centre
• Manages the Service Centre team towards objectives set, ensuring that the teams comply with policies, processes and procedures, and meet customer service and performance standards. Monitors the performance of staff and any corrective action agreed
• Manages the resolution of escalated queries and complaints, ensuring that these are resolved within service level standards v. Conducts reconciliation of stocks and cash at the Service Centre according to policy and procedures
• Ensures that cash is banked on a daily basis as per policy and procedure
• Liaises with other departments to facilitate adequate service provision within the Service Centre

Candidate Requirements

• Sales/Marketing/Business or equivalent professional Diploma
• Grade 12 Certificate
• 3 Years sales experience
• Administration and Operational Management experience
• Telecommunications experience

How to Apply

Submit your CV to [email protected]