MTN Zambia Job Recruitment [3 Positions]
Service Centre Controller (Lusaka & Kasama).
Key Responsibilities
- Manages stock, reconciliation and cash at the Service Centre.
- Drive sales targets and customer centricity in the service centres
- Directs, motivates and inspires team to deliver in excess of expectation in a highly pressured environment
- Monitors and ensure compliance with business processes, MTN policies and procedures.
- Drives regional initiatives and ensure brand compliance.
Candidate Requirements
- Degree or Diploma in Business Administration or Marketing
- Accounting qualification as added advantage
- 1 years experience in retail management.
- Customer Service and Sales/Marketing experience
- Appreciation of the telecommunications industry
- Able to driving customer centricity in the Service Centre and Region
Closing Date For Accepting An Application Is 31/07/2015.
Note That Only Shortlisted Candidates Will Be Contacted
Sales Support (Lusaka, Mansa & Kitwe)
Responsibilities
- Respond to walk in customer needs and problems relating to sim cards or phones or any other service complaint
- Provide features on the sim cards
- Provide, create and maintain numbers for prepaid walk in customers
- Deactivate/reactivate stolen or recovered sim cards
- Replace/ maintain numbers for prepaid walk in customers
- Acquire and maintain complete knowledge concerning the company’s range of products and services and apply that to knowledge in relation to customer’s requirements and problems
- Maintain up to date literature on MTN products, sales aids and price list
- Stay abreast of developments in areas of expertise and
Candidate Requirements
- Diploma in Sales and marketing or its equivalent
- Understanding various converging technologies
- Understanding of various corporate requirements
- Computer literacy
Closing Date For Accepting An Application Is 31/07/2015.
Note That Only Shortlisted Candidates Will Be Contacted
Pricing & Business Intelligence Analyst
Responsibilities
- Support alignment of operational pricing objectives and consider the impact of solutions on all areas of the business
- Evaluate competitor activity and influence on product pricing and pricing plans and put contingency plans in place
- Work with internal business stakeholders in the development and execution product pricing and pricing plans
- Support input into the forecasting, planning, development and review of business plans and budget for the unit
- Collaborate with research team to understand competitor pricing
- Ensure deployment of segment marketing strategies including propositions, products/services , customer engagement offerings aligned with the MTN brand promise
- Monitor effectively the execution of strategy against specifications and make recommendations on interventions to bridge gaps
- Evaluate new opportunities for revenue growth and provide assistance required in support of the business or tactical plans on an adhoc basis.
- Develop business cases including any analyses of market trends and post launch analysis and review of all products and services
Requirements
- Degree in marketing or any other Business/Commerce related degree
- At least 2 years experience of Marketing and Pricing
- At least 2 years experience in a similar position, in dynamic and fast-moving industry
- Advanced knowledge of Excel
- Financial knowledge essential
Closing Date For Accepting An Application Is 04/08/2015.
Applications should be submitted via [email protected]
Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document.
Hand delivered or posted applications will not be accepted.
* Note that only shortlisted candidates will be contacted.