MTN Zambia Latest Job Recruitment [Several Positions]

Position: Application Support Engineer

Responsibilities

• Work with cross-functional teams to deliver carrier-grade business systems and services availability
• Support business by carrying out customer data and usage analytics required for execution of relevant products and services
• Ensure compliance of internal SLAs between the application team and business
• Identify, analyze, and interpret trends or patterns in complex data sets
• Support marketing sections and in the execution of data analyses
• Carry out detailed data mining, reporting, and delivering market/trend analyses to the business
• Extract data from various applications and systems, manipulate and explore data, produce analyses using Microsoft Access, Excel, SAS/SQL, etc.
• Independently research, organize and analyze technical information and prepare reports & recommendations

Candidates Requirements

• Bachelor’s Degree E.g. B Sc. or Business qualification or equivalent
• At least 2 years’ experience of systems and services support which should include Data Mining in a dynamic and fast-moving industry
• Advanced knowledge of Excel and Data Analysis
• Troubleshooting, analytical, logical, critical thinking, and problem-solving abilities