MTN Zambia Latest Job Vacancy: Chief Consumer Officer

We’re Good Together

Here is an opportunity to work in a truly pan African Company with increasing financial inclusion through entrepreneurship

We are hiring!

Key Responsibilities

• Being accountable for the overall consumer strategy, formulation, and consolidation across the consumer business; implement alignment of operational targets with the consumer business strategy;
• Develop and deliver a compelling value proposition to achieve sustainable competitive advantage and company objectives;
• Forecast, plan, develop, and review company revenue model to provide a good return on investment for the business. Head the Pricing committee and oversee products pricing and formulation;
• Accountable for the development, implementation, and management of marketing strategies in line with all the business aspects (brand, target segments, value propositions, product launch, retail, communication, BI, …) and ensuring a cross-functional approach to the consumer business;
• Development of relevant and differentiated value propositions tied to respective segments and implementation of major innovations in the market;
• Embed Customer Value Management principles with the organization. Development of the base management strategies, inclusive of the retention strategy, to maximize customer lifetime value and customer base revenue contribution to the overall services revenue of the company;
• Build and enforce a customer-centric approach, ensuring that customer needs and requirements are satisfied through appropriate systems/processes/procedures and that systems enhance the customer experience;
• Responsible for costs and determine initiatives to optimize resources. Ensure cost-effectiveness by maximizing cost/benefit ratios;
• Create annual budgets for the current operations and projects for the next planning cycle, taking any known changes in new products or services into consideration; Report on results, including the compilation of periodic activity, budget compliance, and feedback reports;
• Institutionalize business intelligence and enhance current market research methods;
• Support managers in the negotiation and management of tender agreements in conjunction with procurement;
• Effectively manages the development of direct reports, ensuring skills development through training, mentoring and coaching, talent management and the MTNZ Employee Value Proposition to achieve optimum performance; Build talent by identifying and developing new leaders for the respective environment;
• Set clear objectives and manage the performance of a team.

Candidates Requirements

• Business Administration or similar degree with a relevant Masters’s degree.
• At least 8 years of accountability running a consumer business in a multinational business.
• Must demonstrate an in-depth understanding of the telecommunications industry, FMCG industry, and goods marketing principles
• Knowledge of cellular best practices, Knowledge of local markets, including market trends, sales and service environment, MTN products and services, market research, business acumen, understanding the regulated environment, and of the MTN business.
• Marketing and/or advertising experience in fast-moving technology-intensive industries, preferably with a significant service dimension (e.g., financial services, consumer electronics…).
• Must be a strong team player.
• Must be able to exhibit an in-depth understanding of Communication Techniques, Sales Techniques, Statistics, Public Relations.
• Fluent in English and MS Office tools (Word, Excel, PowerPoint, etc.)

Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. The application should consist of your letter and CV only, in a single document. Hand-delivered or posted applications will not be accepted.

Women are strongly encouraged to apply

Note:  Only shortlisted candidates will be contacted. everywhere you go