Jobs in Zambia and Zimbabwe

N-FRASYS Zambia Latest Job Vacancy: Tele Sales Representative

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  • Company: N-FRASYS ZAMBIA
  • Location: Zambia
  • State: Zambia
  • Job Type: Part-Time
  • Job Category: Sales/Marketing Jobs in Zambia

Vacancies

Telesales Representatives in Lusaka , Ndola , Kitwe , Chipata , Mongu , Livingstone , Kabwe , Mansa  :

responsibilities include:

Contacting potential or existing customers to inform them about a product or service using scripts

Answering questions about products or the company

Asking questions to understand customer requirements and close sales

Job brief

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

Contact potential or existing customers to inform them about a product or service using scripts

Answer questions about products or the company

Ask questions to understand customer requirements and close sales

Direct prospects to the field sales team when needed

Enter and update customer information in the database

Take and process orders in an accurate manner

Handle grievances to preserve the company’s reputation

Go the “extra mile” to meet sales quota and facilitate future sales

Keep records of calls and sales and note useful information

Requirements

Proven experience as telesales representative or other sales/customer service role

Proven track record of successfully meeting sales quota preferably over the phone

Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

Ability to learn about products and services and describe/explain them to prospects

Excellent knowledge of English

Excellent communication and interpersonal skills

Cool-tempered and able to handle rejection

Outstanding negotiation skills with the ability to resolve issues and address complaints

High school, diploma; BSc/BA will be a plus

Method of Application

send your CV to [email protected]