New Job at First National Bank Zambia Ltd: Relationship Manager

FNB can trace its origins back to the Eastern Province Bank, which was formed in Grahamstown, South Africa in 1838. By 1874, the bank had four 4 branches – Grahamstown, Middelburg, Cradock and Queenstown. Due to a recession, the bank was bought out in 1874 by the Oriental Bank Corporation (OBC). However, as a result of financial difficulties being experienced in India, the OBC decided to withdraw from South Africa. The Bank of Africa was subsequently formed in 1879 to take over OBC’s business in South Africa. During the same period, the government of the Republic of the Transvaal wanted to create a local commercial bank to deal with the financial demands created by the discovery of gold in Barberton and the Witwatersrand. The government thus created a bank with the task of focussing primarily on financial agricultural development through a concession agreement. The Nationale Bank der Zuid-Afrikaansche Republiek Beperk (National Bank of the South African Republic Limited) was registered in Pretoria in 1891 and opened its doors for business on 5 April of the same year. After the Anglo-Boer War in 1902, the name of this bank was changed to the National Bank of South Africa Limited.Due to another recession, the Bank of Africa was bought out by the National Bank in 1912. Another bank, the National Bank of the Orange River Colony, had already been bought out by the same group in 1910. The Natal Bank, which was founded in 1854 to fund the Natal Colony’s sugar industry, also suffered financial difficulties and was added to the list of banks acquired by the National Bank, in 1914. The National Bank was now one of the strongest banks in South Africa. Relationship Manager C – IRC124642


  • Responsible for management of their function devising implementing and provide input into the customer relationship management strategy
  • Developing in-depth knowledge of a business client’s activities
  • Identifying business client needs and delivering customised solutions for a portfolio of business clients
  • Servicing and managing product distribution and cross sell within each business client to maximise profits and ROE
  • Sound portfolio management and optimising the true potential of portfolios
  • Quality of the business client base within the portfolio
  • Developing quality new business opportunities to ensure portfolio growth
  • Ensuring compliance with relevant legislation and specifically in terms of client expectations
  • Managing the resolution of transactional banking issues when escalated from operational areas to ensure customer satisfaction
  • Maintaining an appropriate profile within the community
  • Initiating quality credit applications
  • Effective teamwork and collaboration with all business partners.


  • An appropriate business Degree
  • Three or more years related experience

How to apply
Send your applications

For more information

+260 211 366900
First National Bank Zambia Ltd (FNB) (Acacia Office Park, Lusaka)

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