New Job Opportunities at FINCA Zambia – Aug/Sept 2017

FINCA Zambia is seeking a qualified Marketing and Customer Experience Specialist responsible for assisting the Customer and Experience Manager in developing and implementing marketing and customer experience initiatives. He/she will ensure that the subsidiary has reliable and up to date knowledge of the demands and expectations of our customers.

 Job Title: Marketing and Customer Experience Specialist

Duties and responsibilities include:

• Support and facilitate the implementation of the annual marketing plan.
• Monitor product distribution and consumer reactions.
• Translate brand strategies into brand plans, brand positioning and go to market strategies.
• Ensure implementation of Customer Service Standards across all FINCA Zambia branches, departments etc.
• Analyze how our brand is positioned in the market and crystalize consumer insights.
• Measure and report performance of all marketing campaigns and assess against goals.
• Support branch promotional and marketing efforts.

Competencies

• Follows policies and procedures
• Treats people with respect, Keeps commitments, Inspires the trust of others.
• Prioritizes and plans work activities, Use time efficiently.
• Adapts to change in the work environment.
• Meets productivity standards, Completes work in a timely manner.

Education & Experience

• Professional certification with Chartered Institute of Marketing/Zambia Institute of Marketing or a University degree in marketing or related discipline.
• Must be a member of the Zambia Institute of Marketing.
• Knowledge of Microsoft Word, Excel and power point presentation.

If you meet the set criteria and would need to be considered for the above-mentioned position, you are encouraged to submit your credentials to ZM_ [email protected] not later than Friday 31st August 2017.

FINCA, an equal opportunity Employer!!