New Job Opportunities at MTN Zambia – August 2017

FRONTLINE PERFORMANCE & SERVICE TRAINER

Responsibilities

• To provide learning solutions which are aligned to strategic business objectives & training needs.
• To take ownership for accurate & timely delivery of training initiatives in line with training plans.
• Design & create training modules for new & existing processes & procedures, to potentially include supporting new client product training
• Deliver professional training modules to new & existing staff, evaluating the effectiveness for all individuals.
• Identify individual & departmental training needs across all areas through consultancy with team leaders, managers & ongoing monitoring of new recruits.
• Actively seek new ideas, create & implement change to training practice to meet business objectives.
• Liaise with the internal learning partners or L&OD sub-unit for the provision of specialized training as required
• Implement processes and aligns resources to enhance knowledge share within Frontline areas

Requirements

• Diploma in business related field
• 2 years working experience with a good understanding of training
• Coaching and Presentation skills
• Basic GSM, Products and Services training
• Advanced knowledge of digital technology & devices

Applications should be e-mailed to [email protected]. Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. The application should consist of your letter and CV only, in a single document. Hand delivered or posted applications will not be accepted. The closing date for accepting applications is 23/08/2017

Note that only shortlisted candidates will be contacted.