• Company: Airtel
• Location: Lusaka, Lusaka Province, Zambia
• State: Lusaka
• Job type: Full-Time
• Job category: IT/Telecom Jobs in Zambia

Operations Executive

DEPARTMENT: Airtel Money

VACANCY: Operations Executive

LEVEL: TBC

LOCATION: Lusaka

JOB PURPOSE

Responsible for offering operational support to Airtel Money business, ensuring adherence to processes and policies. Provides integration support, UAT execution, reports and Back Office support.

Reporting To The Operations Manager, The Main Responsibilities Are;

Back Office Support

• Ensure timely settlement of ambiguous transactions.
• Offer third level support to Channel Partners and Recovery.
• Communicate service downtimes and restorations to stakeholders.

Integrations, CRs and UAT Execution

• Support business teams with integration and CR process
• Prepare and conduct UATs for new products and Change Requests
• Execute post go live testing and ensure validation of results

User Management

• Create new system Users in line with Roles and Responsibilities Matrix
• Train system Users
• Manage existing users in line with set policies

Contract Management

• Support review of contracts from business to ensure to ensure alignment.
• Ensure adherence to obligations of Airtel Money as set out in respective contracts.
• Ensure manual and electronic storage of all signed contracts in line with business processes.
• Notify business of contracts that need renewal in line with renewal clauses.

SLA Adherence

• Ensure tickets are raised and tracked for issues faced by business requiring technical support.
• Ensure stakeholder adherence to set SLAs.

Audit and compliance

• Support process re-engineering and automation in order to reduce manual dependencies.
• Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations, and procedures.

REQUIREMENTS

• Minimum of a degree in Computer Science or related field.
• Additional qualification in project management is an added advantage.
• Experience in SQL, MySQL, Oracle databases, system integration, applications, development and deployment.
• Knowledge of SQL statements, Java, HTML, PHP and other scripting languages.
• Fair appreciation of banking practices and governing laws.
• Project Management
• Ability to translate business requirements to functional specification document.

PERSONAL BEHAVIOUR REQUIRED IN THE POST.

• Ability to plan, organize, and prioritize multiple and simultaneous programs and meet deadlines.
• Strong interpersonal skills in dealing proactively with all levels of internal and external customers.
• Ability to work under pressure with minimum supervision.
• Ability to innovate.

How to Apply

Suitable candidates are required to send their application and Curriculum vitae to [email protected].

Closing date for applications is Friday 9th February 2017.

Please note that due to the high volume of CVs received, only shortlisted candidates will be contacted