• Company: MTN
• Location: Lusaka, Lusaka Province, Zambia
• State: Lusaka
• Job type: Full-Time
• Job category: IT/Telecom Jobs in Zambia
• Job Title: Operations Manager – Revenue Assurance & Fraud Management

Key Responsibilities

• Develop and implement life cycle approach to minimizing revenue leakage across MTN Zambia’s revenue streams
• To coordinate activities performed by the Shared Services Hub support team
• To manage the roll out of key RA projects
• Coordinate RA activities in key Opco Projects
• Enhance the pro-active management of new products, services and developments
• Identify and manage potential control weakness with an aim to minimize revenue leakage
• Educate and promote benefits of the RA function across other Business Units in MTN Zambia
• Adherence to the constant business change in the entity by the introduction of new service/product
• Promote and communicate RA benefits across Divisions- marketing, finance, sales, IT, CC, internal and external customers
• New Products risk management
• Manage closure of issues with RA Analysts
• Review, Establish and Report on Team resources (system and human). Manage these for optimal team performance.
• Prepares and presents to the Senior Manager weekly, monthly, quarterly and annual reports in agreed formats and a timely basis
• Effectively manages the development of direct reports, effectively linking performance management, learning &
• Development, talent management and the MTNZ Employee Value Proposition to achieve optimum performance.
• Stays abreast of developments in areas of expertise and performs to the highest ethical and professional standards
• Carries out any related duties that will enhance the mission of the job

Candidate Requirements

• Bachelor Degree in Computer Science/IT/Telecoms/Finance/Accounting or equivalent
• Grade 12 certificate
• Professional Certification in Auditing Courses will be an added advantage
• At least 3-5 years’ experience in telecommunication industry with at least 2 of these in revenue
• Assurance/Audit
• Experience needs to be relevant to processes and systems (for systems thinking agility) and to gain
• Relevant technical knowledge
• Strong understanding of telecom revenue cycle, processes, network elements and systems involved
• Experience in working on billing systems, IN and network elements like MSC, GGSN & SGSN.
• Professional Certification in Risk/RA/FM/CyberSecurity will be an added advantage

How to Apply

Submit your CV to [email protected]