Ongoing Recruitment at MTN Zambia: Analyst – Digital Products and Value Added Services


  • Company: MTN Zambia
  • Location: Lusaka, Lusaka Province, Zambia
  • State: Lusaka
  • Job type: Full-Time
  • Job category: IT/Telecom Jobs in Zambia

Duties

  • Assist with developing business growth plans and road-map for Digital Products and VAS and support the product and services planning
  • Prepare concept documentation, marketing plans and manage the implementation of plans and projects
  • Drive accurate data analysis and reporting on product performance, update on project deliverables, quality, cost, time, etc.
  • Participate in developing new Digital and VAS products and technologies
  • Provide input into advertising management and communications strategies around Digital Products and VAS
  • Support team lead to drive best practice, continuous improvement and innovation at the process and procedure level within VAS, Portal and Device. Considers local conditions as well as competitor activity and provide constant updated competitor analysis and insights around Digital Products and VAS
  • Construct, implement and fine-tune methods, processes and systems to enhance effectiveness and meet organizational goals, considering the impact of solutions on other areas of the business, as well as the interdependence of units
  • Work with internal and external business stakeholders and as well as Segment Marketing teams in the development and execution of Digital Products VAS plans
  • Originate and manage marketing research around consumer insights and market share and exploit findings for the benefit of Digital Products and VAS
  • Develop in-depth knowledge of telecoms architecture and industry trends
  • Align service delivery to changing needs of the business and markets
  • Put contingency plans in place to prevent delays in the delivery of Digital and VAS product plans and enhance the customer experience
  • Identify trends/ patterns pertaining to customer requests and needs and filter this information through to relevant business areas to continually improve all aspects of service delivery.
  • Provides regular and ad hoc analysis and reports

Candidate Requirements

  • Business, Commerce, Marketing, IT, /Engineering Degree
  • Grade 12 Certificate
  • At least 3 years’ experience of relationship management, new business and new product development, product management, financial services, consumer electronics, marketing or Customer care
  • At least 1-year experience in a dynamic and fast-moving industries

How to Apply

Submit your CV to [email protected]