Operations and KYC Manager: MTN Zambia

Women are strongly encouraged to apply

Responsible for planning and execution of GSM and Mobile SIM registrations in line with ZICTA and Bank of Zambia (BOZ) Regulatory Requirements. The role also involves; continuous evaluation of processes and interfaces to ensure compliance of high-quality registrations, implementation of new acquisition processes and compliance of the existing customer base as per regulatory requirements.

Responsibilities

• Manages MTN Zambia KYC in line with BOZ and ZICTA KYC guidelines.
• Assists in developing and managing MTN Sales Back Office operations, processes and procedures to ensure adherence to all regulatory and license requirements including KYC reporting, compliance tracking, and investigation.
• Management of storage process in line with BOZ / ZICTA KYC guidelines.
• Develops and manages the MTN SIM registration product training strategy.
• Manages contracts and application forms from dealers, business partners, merchants, and customers.
• Monitors, coordinates and improves the efficiency of support services such as IT, HR, Finance and MTZ central finance.
• Back office operational control and customer support including but not restricted to agent queries.
• Runs MIS reports and produces statistics e.g. trend analysis graphs
• Acts as a support link to Compliance and Finance on ensuring that KYC requirements are adhered to within the MTN Distribution Channel.
• Completes and returns daily/weekly/monthly operational reports.
• Assists the internal, external and state auditors during the conduct of their audits.
• Carries out any related duties that will enhance the mission of the job.
• Set goals and objectives for direct reports, monitor progress and maintain motivation
• Manages performance and career development of direct reports.
• Manage the performance of the team by periodic appraisals and mentoring.
• Identify staff training and development needs and support the implementation of necessary actions.

Candidate Requirements

• A Bachelor’s degree in business or IT related field /Equivalent qualifications
• Grade 12 certificate
• Minimum of 5 years’ experience in the area of specialization in a medium to the large organization; with 3 years supervising/managing others
• Good understanding of KYC management process

Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. The application should consist of your letter and CV only, in a single document. Hand-delivered or posted applications will not be accepted

Note that only shortlisted candidates will be contacted