Operations Manager: Live Well – July 2017


Based in Zambia, Live Well recruits, trains and supports a network of community health entrepreneurs (CHEs) to promote healthcare and sell health-impact products into underserved communities in rural and peri-urban areas. As a social business, we focus on health impact and cost-recovery. Our vision is healthier communities.

To date, we have sold over 100,000 health products through 430 trained community health entrepreneurs. We are growing our business to have positive social impact in the communities where we work and have plans to scale nationally in Zambia.

Live Well is seeking to recruit qualified and experienced professional for the following positions:

Position Title:  OPERATIONS MANAGER, Live Well

Location: Lusaka, Zambia

Job Summary

The Operations Manager will head the procurement, warehouse and logistics functions for Live Well offices in Lusaka and Chipata. He/she will help develop scalable systems to support the distribution of life-saving health products through Live Well CHEs.

Distribution is core to Live Well’s success since our business requires a cost-efficient, professional delivery system reaching deep rural and underserved urban areas.

The position is to be based in Lusaka and will require travel within Zambia.

SPECIFIC DELIVERABLES

  • Lead all forecasting, procurement, importation, distribution and warehousing processes and systems.
  • Lead third party engagement and relationship management (suppliers, transporters, warehousing, etc.)
  • Lead innovations including new product introduction and testing new delivery models that bring down cost and/or bring products closer to CHEs.
  • Oversee ZAMRA-compliant warehouse locations for general sale medicinal products and other items.
  • Lead design and implementation of processes and systems for procurement and inventory management (SOPs, manuals, policies, etc.).
  • Manage systems to assess and optimize inventory levels, days’ forward cover, and rates of sale across all warehouse locations.
  • Evaluate logistics options, routes, and costs to optimize the supply chain between warehouses and to CHE communities, including managing partnership with logistics service providers.
  • Manage warranty process and reverse logistics for Live Well products.
  • Monitor and evaluate internal operations processes by measuring and collecting performance data (product margin, supplier performance, etc.).
  • Manage operations budget to align with the goals of the business.
  • Adhere to all company policies, procedures and business ethics and ensure that they are communicated and implemented within the team.

Essential experience, capabilities and qualifications

  • The ideal candidate will have 5 -7 years of relevant work experience, including a minimum of 3 years experience in Zambia.
  • Private sector experience in one of the following fields: operations management, supply chain, logistics, or procurement;
  • Ability to build and manage productive relationships with suppliers and clients;
  • Experience working in a dynamic, fast-paced, start-up environment;
  • Comfortable with ambiguity and change;
  • Strong analytical, interpersonal and communication skills;
  • Proactive and entrepreneurial;
  • Track record of achieving exceptional performance;
  • University degree in operations, business, management, supply chain or procurement;
  • Excellent Excel, PowerPoint, and MS Word skills;
  • Passion for enacting social change.

Desired experience, capabilities and qualifications

  • Supply chain experience in an organization with significant supply-chain operations;
  • Knowledge of QuickBooks;
  • Zambian national;
  • MBA or MA degree.

Please send your applications and CVs to [email protected] not later than Friday, 28 July 2017.

Only shortlisted and successful candidates will be contacted.

To apply for this job email your details to [email protected]