Performance Analyst: Zambia National Commercial Bank (ZANACO) August 2017

Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Digital Banking Division under the Analytics Department at Head Office:-

Responsibilities

• To lead our customer and business analytics. Partnering closely with Senior Management to help develop models using customer behavior and data to identify opportunities for the business and to analyse the business performance at all levels
• Under the supervision of the Chief Digital Banking Officer, the following are among the Job Key Responsibilities:
• Own customer and business analytics for the Digital Banking Division
• Collaborate with internal and external teams to identify and develop key performance indicators to keep focus on the business
• Develop and maintain reporting structure across the Digital Banking Division, analyzing both customer metrics and business/efficiency metrics within the Digital Banking Division
• Collaborate with operation and finance departments to organize data capturing and sharing of key indicators
• Design and develop predictive models for Digital Bank lead conversion
• Explore and identify new analytics tools to move the business forward
• Be an effective team player through communication, performance management, development plans and reward/recognition practices
• Build a culture of continuous improvement in sales development
• Seeks opportunities to integrate, simplify and streamline activity through involvement of teams in the geographic and functional matrix
• Works in a facilitative manner to build capability in progressing objectives, but does not lose sight of the profitability and productivity outcomes
• Establish and ensure smooth operation of the collaboration ground rules; protocol for formal governance meetings and procedures for decision making, project team meetings and data exchanges
• Timely production of performance reports for Digital Banking Division
• Providing analytics support to all business units under Digital Banking Division to drive the following:
  Client acquisition and client satisfaction
• Agent acquisition
• Merchant acquisition
• Analysing the activity level of Agents and Merchants and producing insights to drive corrective actions where needed
• Analyse client activity level and produce insights to increase the activity level to drive transactional growth
• External: N/A
• Internal: All Divisions.

Qualifications

• Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects
• Degree in a relevant field or professional qualification from a recognized university
• Strong knowledge of industry practices and performance measurements
• Sound knowledge of industry trends, associated solutions of products, solution or service offerings as well as competitors’ offerings and structure
• Digital Analytics experience is an added advantage
• Ability to develop the transformation agenda for our tools of the future – identify new analytic approaches and update our existing ones
• Build Enhanced Consumer Learning by leveraging Digital, Social, Behavioral and Public data
• Proven experience as a product and channel Marketing Manager, Brand Manager or similar role and knowledge of product marketing tactics
• Background in design and copywriting is an added advantage
• Understand the Digital Bank channels
• Good knowledge of general banking practices and procedures
• Good understanding of the principles and practices of business economics and the
  current business economic environment
• Good knowledge of financial investment options and electronic banking options
• Expert knowledge of managing customer experience and managing grievance
  redressal systems in leading banks/ financial services or Telecom companies
• Strong understanding of global & domestic trends in customer experience,
  engagement & loyalty
• Prior experience in setting up of processes and systems in various Customer
• Interface channels, including Digital
• Excellent verbal and written communication skills
• Presentation skills
• Keen eye for detail
• Creativity
• Persuasive skills
• Analytical and quantitative skills
• Innovative
• Forward planning
• Ability to lead, direct, manage and supervise
• Results orientated
• Strong numerical skills and financial acumen
• Good prioritization skills
• Delegation skills
• Leadership and negotiation skills
• Client engagement skills

How to apply
All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to the undersigned: