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• Company: Phoenix Health Investments Ltd
• Location: Zambia
• State: Lusaka
• Job type: Full-Time
• Job category: Administrative/Secretarial Jobs in Zambia

Job Description

1. RECEPTIONIST

Key Responsibilities;

Responsible for entering all new patients details into the clinic management system.
Assist clients or family members in completing any required information and registration forms.
Maintain an efficient and orderly appointments system.
Answer any questions the clients may have and if unable to do so refer them to an appropriate staff member.
Advise appropriate healthcare professionals of approaching appointments in time and ensure patient’s medical file is available at the appointment time.
Receive and make telephone calls as instructed, divert calls promptly or take messages ensuring accuracy of detail and timely delivery to the recipient.
Maintains the paper/electronic file that makes up the patient medical record and be fully conversant in the filing system of your work area.
Ensure medical records are always kept in good repair with all necessary information on the outside cover clearly visible.
Maintaining client’s right to privacy and confidentiality throughout the registration process.
Answers all questions the client may have concerning invoice payments.
Prepare insurance claim forms and submit in a timely manner.
Prepare weekly reports and submit to management.
Receive payments from clients and receipt them accordingly.
Notifies supervisor or senior management staff when an issue or incident arises with a client or staff member.
Receive, assist and direct clients in a courteous, efficient and welcoming manner projecting a positive, friendly and professional image.

Skills and Qualifications

At least 2-3 years of professional experience
Diploma in Business Administration or another relevant field
Computer literate
Able to work under pressure
Must possess high levels of integrity and professionalism

Method of Application