Jobs in Zambia and Zimbabwe

Relationship Coordinator (EBU) – MTN Zambia

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Position: Relationship Coordinator (EBU)

Responsibilities

  • Proactive relation management through service engagement meetings
  • Provide input in the process of developing relevant solutions
  • Process the service contract renewal for clients
  • Conduct frequent education sessions for managed segments
  • Interact regularly with clients to ensure a high level on-going relation management
  • Escalation point on all support related queries affecting customer service.
  • Maintain an up to date database of information and intelligence
  • Maintain customer satisfaction by providing liaison with the relevant departments

Requirements

  • Business/Marketing or equivalent professional Diploma
  • 2 years experience in a sales environment, at least 1 Experience in Telecommunications
  • Customer relationship management
  • Products and services training
  • Key Account Strategies knowledge

Closing Date For Applications Is 02/06/2015

Note That Only Shortlisted Candidates Will Be Contacted.

Contact HR jobs: [email protected]

Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document.

Hand delivered or posted applications will not be accepted.

* Note that only shortlisted candidates will be contacted.