Welcome to Jobsjobscareers. This website helps you to achieve your career dream by connecting you to vacancies from Top Companies in Zambia. Job Seekers also have the opportunity to access the best articles for career growth and development. We strongly advise graduates to beware of fake job alerts and to make sure not to pay money before getting a Job. All job vacancies are free, you don’t pay to apply

• Company: TopFloor Zambia
• Location: Zambia
• State: Zambia
• Job type: Full-Time
• Job category: Accounting Jobs in Zambia

Our client, a Mineral Equipment Technology Innovation company is looking to hire an Service Account Manager – Central Africa Region.

Key Responsibilities

• Actively participate in customer engagement efforts and ensure that the company is a Proactive Partner.
• Actively work with customers in order to improve their concentrator performance and to maximize on revenue potential.
• Ascertain what potential may exist and work with the regional team to capitalize on the potential.
• Deliver equipment, spares and service in a timely fashion.
• Ensure customer service needs and expectations are being met ( and, where possible, exceeded).
• Ensure the sustainability of the service business through accuracy in fiscal and administrative responsibilities.
• Focus on continuous improvement and advise the Regional General Manager of inefficiencies as they are encountered, working toward implementing improvements of service and site maintenance systems that best-serve company customer–focused business.
• Form relationships with potential customers by generating rapport and understanding, interpret and respond clearly to customers.
• Maintain and manage service agreements and also follow up regularly and meet face-to-face with customers.
• Maintain customers data, knowledge, and intelligence.
• Maintain functional and productive working relationships with company staff at all levels.
• Participate proactively in the company’s Lean philosophy strategic planning and ISO quality systems framework.
• Progress the customer to have an established engagement with the company.
• Provide hands-on leadership in sales and service processes, including the development and implementation of such processes.
• Provide regular, rapid responses to customer needs and complete designated calls and routes.
• Seek out and develop positive relationships with customers, as well as to follow through with proposals or quotes as appropriate.
• Work with the customer and the company’s customer support team in order to ensure the delivery of consistent, world-class service and maintenance through quality asset management.
• This role requires the job holder to travel between 5 and 6 weeks per quarter.

Desired Skills, Qualifications, and Experience

• Minimum qualification of a degree in Business / Commerce, Engineering, Marketing or other relevant discipline.
• Possession of a valid “B” Class Driver’s License.
• Ability to speak English and French is an added advantage.
• Exceptional ability to work independently with minimal supervision, as well as to handle unstructured tasks and range of situations in a deadline-driven environment.
• Tech Savvy and well-developed Microsoft Office skills, primarily in the use of Ms. Excel for pricing, sales data analysis and word processing.
• At least 3 years of business development and after-sales support, preferably in a mining or export related field.
• Well-developed negotiation and persuasion skills.
• A desire to delight customers going above and beyond the call of duty and a drive to see sales through to completion.
• Excellent organizational and time management skills, with the ability to determine priorities, meet deadlines and take follow-up action until finalization.
• Citizens of Zambia, Zimbabwe, and the Democratic Republic of Congo are encouraged to apply.

 

Method of Application

Applicants should send their resumes to [email protected] with the job title “Service Account Manager – Central Africa Region” as the email subject before 1st March 2021.

Only shortlisted candidates will be contacted.